20 Most Recent
Kwikset 907 90715 Satin Nickel SmartCode Smart Code Deadbolt with One Touc Questions & Answers
I just completed installing a
You may wish to go through the installation programming routine again (make sure that the batteries are fresh)Here's the link:http://s7d5.scene7.com/is/content/BDHHI/40486-02 Programming instructions are found on Page 6.If that fails, the lock is covered by warranty and the contact information is on the instruction sheet.These are PDF files, requiring Adobe Reader to open. There is a link on the same page to download Adobe reader if the file will not display for you.Good luck--and please provide feedback if this helps!
Just installed this lock - second one we tried
I have reviewed the on-line installation instructions for this lock, and it requires attention to detail to properly install.
http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode
For instance, the first one may have not closed all the way if your door has a 2 3/4" setback instead of 2 3/8", and you did not extend the bolt and adjust the latch as shown in figure 2 of Step 1.
Also, if you don't run the door handling routine properly as in Section 8, the lock won't work properly.
But I believe that you are past that learning curve after the second installation, and I don't know why the backlight won't work on your new lock.
I didn't see any option to enable/disable it in the instructions. So my suggestion: If the lock is otherwise working properly such that the backlighting is the only problem, I'd give a call to the Customer Service number 1-800-677-5625 and discuss it with them. They will let you know if and what the problem is, and a new lock is certainly under warranty!
Good luck!
Key will not come out in unlocked position
I presume you figured it out by now, but if the tailpiece is installed wrong in many deadbolts, the key won't come out in one position or the other. It's called a "timing" problem and the way to fix it is to take it off the door, turn the tailpiece a half circle and put it back on the door. Usually Kwikset locks are designed so you can't put it in the wrong way, but it can happen. (If it's not the timing problem, then the deadbolt unit is defective or broken. They are designed to fail in a way that keeps them locked, so this could be a sign that someone tried to break in, or that someone used the extended bolt as a way to stop the door from closing and it hit the door frame too hard.)
The best way to install a deadbolt lock without the instructions handy is to look at the "lazy" cam and see if there is a way to install it wrong and don't install it that way. Example: If there are 2 ways for the tailpiece to fit in the deadbolt unit when the deadbolt is retracted and only one way for the tailpiece to fit in when the deadbolt is extended, then install the lock with the deadbolt extended and you can't install it wrong.
Not finding what you are looking for?
