20 Most Recent Pc America Restaurant Pro Express - Page 5 Questions & Answers

This looks like an SQL database issue. Call PCAmerica tech support and they should help you out. Unfortunately it is not toll free: 845.920.0888 Please comment back if they refuse. You could also uninstall sql server and RPE and then reinstall them. You could have gotten a bad download the first time.[email protected]Please return and give me a favorable rating if this helps or is of value to you.Feel free to email me with more details if need be.

hi elissa,one way is to create an item with no price in the none department. check boxes for modifier and prompt description. uncheck box print on receipt (unless you want the note on customers tab). set it to print to kitchen. Now create a quick button under touch screen configuration with the function fixed item. label it kitchen notes. enter the item name that you created earlier and [email protected] free to email me with more details if need be or if you want my help.

Hi Rob,Not that I'm aware [email protected] free to email me with more details if need be.

Hi Alice,The problem is not in RPE, it is in the Printer configuration. Without knowing your printer make and model, can't give you a better [email protected] free to email me with more details if need be.

I would uninstall then re-install RPE. It can't hurt. Sorry I can't help more but I'm going on vacation.

B Mattern
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Please return and give me a favorable rating if this helps or is of value to you.

Alice, you are correct on both [email protected] free to email me with more details if need be.

Gary,It is probably the way you are 'modifying' them. email me your exact steps and I can give you a better [email protected] free to email me with more details if need be.

Hi Gary,Several things can cause this.

• They are in a department that is set to not display.
• They are set to not display.
• They are in a department with a lot of items and many are set to not display and this item is at they end of the list and you haven't scrolled far enough to find it.

These are the most common. Corruption in your database could also cause this. Poor menu programming is usually behind most of these. If you need help, shoot me an [email protected] free to email me with more details if need be.

Hi Rick,Does it send to kitchen at all? When you hit resend, are items listed set to go to kitchen in inventory setup? If they are, you may need to reload/repair [email protected] free to email me with more details if need be.

Hi Alice, A choice button just gives you a choice of individual items in inventory. The choice itself is also an inventory item and can be found in inventory by clicking the LOOKUP button, then clicking the CHOICE ITEMS button down the right side. It should be in the list. SELECT it and you can edit the list by adding more items or removing item and then arrange the order they are displayed. The drinks are probably a modifier group. Generally they are setup under the drink size, then you choose the flavor. These too can be added, removed, extra charge for certain ones. [email protected]Feel free to email me with more details if need be. I could give you a training class on this if desired.

Alice,Your back again. To fix your problem, go to OPTIONS, SETUP, SETUP SCREEN, INVOICE SETTINGS. Under tax rounding, select ROUND BEFORE CALCULATIONS. This should correct situation, if I understood your problem [email protected] free to email me with more details if need be.Post twice, get two answers.

Alice,Your back again. To fix your problem, go to OPTIONS, SETUP, SETUP SCREEN, INVOICE SETTINGS. Under tax rounding, select ROUND BEFORE CALCULATIONS. This should correct situation, if I understood your problem [email protected] free to email me with more details if need be.

Hi Alice,This may take some time and trial and error, but you go into TOUCH SCREEN CONFIGURATION. Select the ITEMS & DEPARTMENTS button. On the left side, highlight the department you want to correct first. On the right side, all items for that department should be displayed.At this point, DO NOT HIT the ALPHABETIZE button. This may be what caused holes to appear in your selection screen. This button is only useful to new unused menu setup. Highlight each item that should not be displayed, such as modifiers or discontinued items, and uncheck the box at bottom for displaying it.Next, highlight an item that will display and click the UP or DOWN buttons to reposition it in the display. This is the time consuming part. You can also select a color for it if desired. This can make it easier to spot certain items.When you are satisfied with that department, highlight another and repeat the process. To see your changes, you must exit SETUP, switch to a different department, then switch back to it. If you have a lot of gaps, several attempts will probably be [email protected] free to email me with more details if need be.

You could disable permission to end transactions. This would stop cash drawer pop but might not be feasable for your operation.

For Windows 7 right click on RPE icon, select properties. Click on Compatibility then check " Run this program as an administrator" click apply then ok. The program should open fine. If not call support they are very helpful.

special characters are a no-no. if it is an employee, just go to employee maintenance and give them a new password. if it was an administrator account, you will need to actually change it in the database which is a very high tech solution or call pc america and pay way too much for the fix. or get a hold of me. [email protected]Feel free to email me with more details if need be.

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Stop drinking vodka and that's it, it's disgusting of your side :P

You need to isolate the problem. If you have more than 1 receipt printer, swap them and see if problem follows printer. Or do a factory reset on the printer. Printer manual will explain how or look up online. This will ensure the font matches what RPE is expecting.[email protected]Feel free to email me with more details if need be.