20 Most Recent Pc America Restaurant Pro Express - Page 2 Questions & Answers

The default settings are cashier id: 01 and password: admin
If you changed them, you need to used the changed ones.
If you backed up your database before the re-install, then you should not choose to KEEP EXISTING DATABASE, but rather create a new one. This will let you into the software with the default settings. Then you can restore the backup by using the default password: admin. The database should be named 'cresql' unless you have a different name for it.
However, once restored, you will still need the changed password to open and run the software. If you don't have it, it can only be changed by programming a new one into the database directly with other software. Technically difficult. If you need help, [email protected]

I can help. What do you need.[email protected]Please return and give me a favorable rating if this helps or is of value to you.Feel free to email me with more details if need be.

Hi Bob, I would have to remote in to see what is going on. But did you compare database versions between server and client? They must be exact. Or maybe a repair install of RPE. [email protected] Feel free to email me with more details if need be.

Can you print two tickets of 1 FC each?

You don't you go online using the address on the back of the card.

Your question makes no sense. What are you asking about the restaurant and RPE? Please rephrase your question and send it to me at [email protected]

Restaurant Pro Express does not have anything called groupons. Do you mean groups at a table or maybe modifier groups? If you want help, you need to make your question a little clearer. Email me with more specific details. [email protected]

Hi Judy, You probably have it set to combine lines on invoices. Go to your options screen. Select SETUP, then SETUP SCREEN. Click the INVOICE SETTINGS tab, then uncheck COMBINE LINES, click UPDATE, then EXIT. Now each item should display on its own line. If you need further assistance or tech support at reasonable rate, send me line at [email protected]

PCAmerica does usually recommend turning off all firewalls, windows and others. However, they also have a procedure for running the sql server on a static port that will allow the firewall to be turned on using exceptions for this static port. I have never tried this option, but I can send it to you or try and help you.

B Mattern
[email protected]
Please return and give me a favorable rating if this helps or is of value to you.

You may be able to enlarge the image size of the report after you paste or import it into Word. Or, open the Properties/Preferences of your printer. Here you can select to print normal size or enlarge the image.

Make sure the "phone cable" is plugged in from your receipt printer to your cash drawer

Hi Bryan, It sounds like you are trying to use SALE PRICING under SPECIAL PRICING. Use the TIME BASE PRICING instead. This should retain price from week to week. You can set it up for a full day or just 4 to 6PM on a certain day. Once set, you don't need to keep adding it each week. [email protected] Feel free to email me with more details if need be.

if you are asking what you should do to get the correct sale on the correct card and remove the sale from the wrong card. if you have not settled your terminal or batched out, you can simply void the card transaction that is wrong. if it was a debit it would be a refund, if a credit card sale- you can void. if you have the card number for the sale that you should have ran, then simply run that card as a new sale. if you don't have the card, you are pretty much out of luck unless you know the person who holds the card.

Hi Bryan, Shut down the program. Start it back up. After login, recall invoice and just void it.

default login password is 'admin'
password to switch or connect to database is 'pcAmer1ca'
note case sensitive and yes that is the number one.

B Mattern
[email protected]

Hi Alice, yes you can if you know the item id. go into inventory and click add new item. choose type needed. put the item id in and any description and save. it should come back and say that number is in use and ask if you want to restore it. say yes. it should be back. if you don't know the item id, it can be restore thru sql commands, but not for a novice. [email protected] Feel free to email me with more details if need be. Hi

You might want to pose this question of the vendor here... http://www.pcamerica.com/contact-us.html

I'm assuming you already batched out your cards. You will need the customer's card info or they will need to come back in. Ring up an non-inventory item, preferably in the NONE department. Change the price to the tip amount, then make it negative, then charge to card. This needs to be done as an administrator or someone with negative price change permission. Not wise to give this to employees. [email protected] Feel free to email me with more details if need be.

Hi N Kelly, In order to help you, I need a little more information. Does this error occur during setup or when trying to print? Is it your receipt, kitchen or report printer? [email protected] Feel free to email me with more details if need be.

You can not change the font thru RPE. You would have to consult with the Epson manual. It comes with just 2 fonts, one being smaller than the other. But going away from the default may have undesirable effects on your receipt. [email protected] Feel free to email me with more details if need be.