ROCK Video Game Consoles & Games - Recent Questions, Troubleshooting & Support

It sounds like you are having trouble getting your Rock Candy controller to sync with your device. Here are a few troubleshooting steps you can try to resolve the issue:

1. Make sure that the controller is charged. If the controller's battery is low, it may not be able to sync with your device.
2. Reset the controller. To reset the controller, hold down the sync button (located on the top of the controller) for about 5 seconds, until the lights flash. Then, release the button and try syncing the controller again.
3. Check that your device is compatible with the Rock Candy controller. The controller is compatible with most devices that use Bluetooth technology, but it may not be compatible with all devices.
4. Make sure that the controller is within range of the device you are trying to sync it with. The controller should be within a few feet of the device to establish a connection.
5. If you are using a wireless adapter to connect the controller to your device, make sure that the adapter is properly connected and working.

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HI Plug the controller in to the USB port at the front of the console and hold down the PS button in the centre of the controller this should pair it to your console Hope this helps Nick

You are on the wrong website for this type of inquiry. This is a community based self-help website for the repair and use of manufactured products made for consumer use..........

Make sure you have fresh batteries in it. the little red button under the battery cover is the sync button. Push it and you should see the 4 blue lights flash on the remote. Push the sync button on the Wii (red button under the front flap) and wait a few seconds. The remote light should stop flashing and one of the lights should light, indicating which remote it is (1-4) Repeat as necessary or change the order of button pushing if it doesn't work the second time.

flat head screwdriver and some pliers. Use the flat head screwdriver to get inbetween the join between the top of the mic (the silver grill thing) and the bottem (the black hand grip), you man need to yous the pllyers to pull it apart further. Inside there shoud be the mic bit (little cylinder at the top), then a weight for it, both you should beable to pull it without to much diffuclet.