Provo Craft Crafts & Hobbies - Recent Questions, Troubleshooting & Support

Have the same problem :(

I would contact cricut because you may have a defective machine. I had an expression and cut one thing then it froze. We did the reset and that did not resolve the issue. Cricut had me send my machine back and they shipped a new one. Mind you they will put a charge on your credit card only to protect themselves. You just ship yours to them the way they tell you in the one you receive. Let me know if you do not have their contact number.

i will suggest you contact Provo Craft directly

1-Open Cricut Craft Room with circuit on and flashing green/red
2-Hold power & feed button together until both are solid green
3-You'll be prompted to update firmware
4-Press & hold two buttons again (keep holding)
5-initiate firmware update
6-Let sequence go until 99% ...you may hear a sequence of beeping, don't be alarmed
7-Release buttons
8-You'll be prompted to restart your machine
9-Unplug all plugs from Cricut
10-Wait 30 seconds
11-Plug in both cords
12-Power on Cricut
13-Light should be solid green
14-Press OK on Craftroom prompt on computer
15-Done

which machine are you using and what is it doing exactly?

what machine are you using ie expression or E2

You may want to try resetting your Cricut to see if that fixes the problem. To reset the Cricut machine, turn the unit off for five minutes. Roll all the dials all the way up and all the way down five times each. Turn the Cricut back on. This is the manufacturer's reset process. Good luck!

Its the contacts between "cartridge holder" and the cartridge. Clean the contacts with ISOPROPYL ALCOHOL. (Warning:- do not use methanol, methalated spirits or acetone).

Cricut does not accept jpegs. They use their cartridges that come with the machine and others that you can purchase. However if you have Cricut Design Studio you can design your image with the cricut. Any further questions feel free to ask.

Mine has just done the same, have you found a solution?

Same here if you figure it out please let meknow..

The same thing is happening with mine. I probably haven't used it over 12 times! It came on initially, then went off. It hasn't come on since! Don't look to get any help from Provo Craft, as you've probably already found out. I can't find any place that repairs them, but on eBay they sell refurbished ones...odd. So, someone knows how to repair them!

I need more information. Are you using Cricut Design Studio or cutting just from the cricut itself. If you're cutting from Design Studio then you need to make sure your letter is within the space of the mat. If there is some hanging off the edge or past the cut line then it will skip over it and not cut it.

you have something under the mat or the mat is bent. If you are using Expression which I assume you are if it is cutting on the right then make sure you haven't got your mat kinked. It should line up with the side on the left and the little bar on the base of the machine on the right. Try putting it in portrait made and doing some cuts to see if the same things happen.Flo

Check out this video:

Yes, I was just going to recommend contacting them. I see you have contacted them already. Good luck with getting it fixed~they are prompt in helping with machines. If you have any further questions about the cricut feel free to ask.

Yes, there are three rollers that one adjusts your size of the image you are cutting that is on the right hand side of the machine. The other two are on the left side of the machine. The top one is your speed control and the bottom is your pressure. I would move it up to medium when cutting with cardstock or even up to high if it is thick cardstock. Hope this helps, any further questions feel free to ask me.

After having the Cricut for many years, I finally figured out how to cut the intricate cuts. Use multi cut 2, speed on med (3) and pressure on 4. I also keep my blade at 4. It takes a lot longer to cut but it cuts out good!

Sounds like you have a bad connection in there. I would contact Cricut for tech support; they will probably be able to send you another machine to replace yours. Mind you they will put a charge on your card and remove it when they receive your machine. I hope this helps if you need their contact number get back in touch with me.

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