To de-register all handsets
• Unplug the power supply from the base unit.
• Remove all handsets from the charge cradles and base.
• Plug in the power supply while pressing and holding the HANDSET LOCATOR button.
• Continue pressing HANDSET LOCATOR until the IN USE and CHARGING indicators are lit (this could take up to 10 seconds).
• Release the HANDSET LOCATOR button.
• All handsets will display: ENTER BASE ID: XXXXXXXXXX
Once the base indicators turn off (up to 30 seconds), the handsets have been de-registered from the base, and can now be re-registered.
To re-register a handset:
• Make sure your handset batteries are properly installed and charged.
• Your handset will display "ENTER BASE ID".
• Enter the 15-digit Base ID number from the bottom of the base unit.
• Press SELECT to accept the new code and complete re-registration.
To re-register a handset to a new base unit:
• Make sure your handset batteries are properly installed and charged.
• Unplug the old base unit. Your handset will display "SEARCHING...".
• Install the new base unit by plugging it into an electrical outlet and phone jack.
• Press and hold the SELECT key until the handset displays "ENTER BASE ID".
• Enter the new 15-digit Base ID number from the bottom of the new base unit.
• Press SELECT to accept the new code and complete re-registration. The handset is now registered to the new base.
I’m happy to help further over the phone at https://www.6ya.com/expert/jeremy_69f3cc28d95bf514
Hi well you do indeed have a problem, and you are correct in that yes that non-functioning handset is the one causing all the problems as it cannot be "De-registered".
Please find below your user manual, now download and have a look in the manual to see if indeed there are any "Reset" buttons on the base station, sometimes on some models there is a reset button that when activated, ie: held in for a few seconds while removed from the power, this will flush out all the old settings and allow one to reprogram it all again, this no doubt will sort out you problem. Sometimes it is a series of buttons that you hold down in an order to effect the same thing.
Otherwise you are going to have to fix that "bad" handset and use it to do it?
link for your user manual below.
http://www.retrevo.com/support/AT%26T-E5640-Telephones-manual/id/473dj195/t/2/
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This information is straight from the manual which I have and already followed the procedures. I assume the base still thinks there are four phones registered. I need to know if there is a way to do a hard reset on the base to make sure all previous handsets are de-registered. If I try to add a handset now, I get an error tone and I can't setup the four phones I want to register.
I am not satisfied with the responses as they have not helped my problem. Please do not charge my credit card or if it has been charged please refund the charge. It is my understanding that I must be completely satisfied and that is not the case.
Thank you.
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