If you have HD TV it is best to hook up the DVD player separately.
The easiest way to connect this is to find the cable going from the receiver to the TV and disconnect it from the TV. Connect this cable to the back of the DVD player where it says "in" or "input".
Next take another cable and connect it from the DVD player output to the TV. Make sure your TV set is tuned to the correct channel and input and you're all set. If you need further assistance please reply here and I will see to it this gets resolved.
Daniel Busa
DISH Network
Customer Service
Thank you so much for your help. I actually had a technician come to the house on Monday to hook it up, and it's working now. He hooked the dvd player directly to the television, without any connection to the Dish HD receiver. The only problem now, and it's a minor one, is that when I'm watching a DVD, the little "screen saver" message saying that the receiver is turned off is very faintly visible on the screen. It's distracting, for sure, but it doesn't keep me from watching the movie. Would revising the setup as you described resolve that issue? Thanks again for your help.
This sounds possibly like a case of "burn in" on your screen. If you consult the owners manual or check in your menu options there should be a panel protection setting try selecting that it should give you a blank white screen for about a half an hour. If that doesn't help let me know and I will try to contact you!
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