Noodles, it sounds like the float valve inside the water reservoir is stuck in the down position. Turn the water line ON/OFF valve to the humidifier OFF. Open the top of the reservoir and you will see the float valve. Gently, lift it up, to see if it will remain at the top of the water level, which left in the reservoir. It it doesn't, then the float needs to be replaced. In the mean time, leave the water line ON/OFF Valve OFF.
Hope this helps you troubleshoot and solve the problem. Please let me know. Thanks.
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