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Posted on May 03, 2011
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I have a BENQ DC E800 camera and i've installed the driver in my BENQ Laptop but every time i hook my digital camera to my laptop it says unknown format and cannot be recognized and on my camera screen "connection failed".. please help.

  • serban_emili
    serban_emili May 25, 2012

    same problem!!!!

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1 Answer

Dou dou

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  • Master 340 Answers
  • Posted on May 03, 2011
Dou dou
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Joined: Dec 11, 2010
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When you installed the driver do you have connect the camera to laptop, if the laptop cant't find the camera be connect to laptop when you installed the driver it will failed. Else, as to save life of your camera, suggest that to use card reader instead of connect camera to laptop.

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