T2265+ Printer with hardware alarm, +0355 +131 - -- 0000003+0377+0387

The hardware error indicated on your printer is indicating that the printer is encountering problems when moving the print head.


This error can be indicated if there is any thing which may be preventing print head movement, things you can check include;

The printer ribbon is not jammed and is located correctly in the printer,
You can also check to ensure there is no paper jam of loose paper which may prevent print head movement,
You can also check the carriage shaft to ensure it is free from paper dust or any other obstructions.
With the printer powered off, the print head should slide freely across the width of the printer, you can then see if there is any obstruction to the printhead

The check ribbon message on the 2265 indicates the printer is detecting problems with moving the print head. You have ruled out the ribbon as being the cause of the problem by using ribbons from another printer.
Before suspecting other components check the printer model, if the printer is a 2265+ check to ensure the correct ribbon is used. Note the ribbon for the 2265+ is different to the 2265 ribbon. The 2265+ has a ribbon sensor to detect the ribbon moving. If the printer is a 2265+ the part number for the ribbon should be 062471.

If the correct ribbon is used the problem could be the timing strip which could be dirty or warn. Try cleaning this and check for damage.
The problem can also be caused by a dirty or lubricated carriage shaft, the carriage shaft should be clean and dry running - Keep clean of any type of lubricant.
The problem can also be caused by the timing station on the carriage, the carriage motor.

Hi, the printer seems to have a problem with the horizontal movement of the print head carriage. Turn of the printer and move the carriage by hand to check if there is an area where it can only be moved too hard. If yes, clean the carriage shaft from dirt, etc.

yes you can

check out this FAQ page for the hardware alarm codes:
http://support.dascomeurope.com/index.php?option=com_content&view=article&id=295%3Ahardware-alarms&catid=234%3Afaqs-t2265-t2280&Itemid=57&lang=en

The check ribbon message on the 2265 indicates the printer is detecting problems with moving the print head. You have ruled out the ribbon as being the cause of the problem by using ribbons from another printer.
Befor suspecting other components check the pritner model, if the printer is a 2265+ check to ensure the correct ribbon is used. Note the ribbon for the 2265+ is different to the 2265 ribbon. The 2265+ has a ribbon sensor to detect the ribbon moving. If the printer is a 2265+ the part number for the ribon should be 062471.

If the correct ribbon is used the problem could be the timming strip which could be dirty or warn. Try cleaning this and check for damage.
The problem can also be caused by a dirty or lubricated carriage shaft, the carriage shaft should be clean and dry running - Keep clean of any type of lubricant.
The problem can also be cused by the timing station on the carraige, the carriage motor.

The Reference Manual for the 2265 on the Dascom web site should show you how to repalce the ribbon;

http://www.dascom.co.uk/documentation/serial-matrix/61-t2265.html#176

There is a broken gear(s) in its mechanism that's why you are having this hardware alarm message.

9 out of 10 times this error is caused by the print head assembly binding up on the platen (the metal bar that the print head moves back and forth on). Remove the ribbon and paper from the printer. Wrap a thin cloth or Kimwipe around the platen and spay some WD-40 on the cloth. Work the cloth back and forth on the platen to clean it. Then with the platen still damp with WD-40 work the print head assembly from side to side, this will clean out the inside of the print head assembly. Clean the platen one more time.
I have seen this problem caused by two other things, a defective ribbon casette or worn out drive gears.

I am already faced this problem, This Problem is due to Bad Head cable. Repaced that cable, your Problem will be resolved