"Problem"??
http://www.jbl.com/resources/Brands/jbl/Products/ProductRelatedDocuments/en-US/OwnersManual/ESC300%20om.pdf
ou could contact JBL directly and ask about the remote. I'd ask for the model number of it, too, in case you have to go after-market.
http://www.jbl.com/EN-US/Support/Pages/SupportEmailUsInquiry.aspx
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