Hello
If the grilling elements does not get hot enough, then the main reasons for that are:
Escessive air movement across the grill.
Surface controls may not be properly set.
and the voltage maybe low.
But if is not getting hot at all then you can check by exchainging the elements to see if it is the element itself, and if it is the element then you will need to replace it.
I hope this help!!
If you need to replace it I know a place that are very cheap for Jenn-Air parts and super fast delivery...Let me know.
Eddie rentas
Tupper Lake
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