Hi there,
Once you've replaced the wand on the cleaner body, you should be able to retract the wand back down inside the hose by pressing the wand release button. For further information on doing this, please see the user guide supplied with the cleaner - if you don't have this to hand, you can download a copy here:
http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdfHowever, if the wand seems to be jammed, it's probably best if you get in touch with us directly so we can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Online Customer Support
×