Dyson Memory CRO1 Front Load Washer Logo
Posted on Nov 08, 2010

Dyson cr01 outer door not locking, after pressing start, showing(lock outer doror, then press star)i am tring but same msg again

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  • Posted on Nov 21, 2010
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This solution worked for me, but there could well be different problems which give the same sympoms. My problem was that the microswitch had become worn with use and the interlock slide would no longer cause the switch button to depress but rather it was trying to push the button sideways.

Remove the 2 screws from the rear of the lid and daw the lid off by sliding backwards then upwards.

Remove the 2 torx screws from the top of the front panel that have now been revealed.

Carefully prise the front panel upwards only on the door lock side until the front panel comes forward giving you access to the interlock mechanism.

Remove the 2 torx screws from the front panel holding the actuator in place and remove the interlock mechanism from behind the front panel, disconnecting the two spade connectors and the door release strip.

Carefully prise the two sections of the actuator apart using a small screwdriver in the slots at either end

You will now see two microswitches connected together by a short wire link.these switches are activated by grey plastic slides, one of which slides when the door catch is engaged in the interlock, the other slides when the first one has been actuated and the solenoid actuates. In my case the first one was worn and was jamming the switch instead of pressing it in.

Remove the two microswitches by prising one off its locating pins and lifting it up then prising the other off its locating pins.

There are 2 very small locking tabs on the switch. Prise them out slightly then the switch side can be lifted off.

Slide out the switch button, rotate it through 180 degrees and place back into the switch. This means that there will be a new face in contact with the actuator slide. Hopeully this will provide another few years of good service.

Rebuild by reversing the previouse steps.

  • rwilliams618 Jul 17, 2011

    Excellent advice allowed me to fix what would otherwise have been an expensive mistake on Ebay. My problem turned out to be the relay switch not being depressed quite far enough, so I packed behind it (having rotated it as suggested here) with a little bit trimmed from the rubber-type insert which covers the door lock assembly where it comes into contact with the front cover of the machine. I had to thin it a little, but it should last and the machine activates every time now rather than hardly ever as before. Very, very pleased!

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Related Questions:

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My Dyson CR01 washing machine inner door plastic handle has broken, with the door locked. How do I open it? Thank you in advance!

You bought a washing machine from a company that makes vacuum cleaners :>D

Dyson is not the company it used to be. I am very disillusioned by them.

Drill a 1/8" hole carefully into the plastic, insert a nail or screw in a screw and use the nail/screw as a new metal handle.

Or you could phone Dyson and have an interesting conversation with their support staff (the ones that told me my Dyson DC12 was no longer supported and was scrap).

And good luck with spares (do I sound bitter :>)

https://www.buyspares.com/washing-machine/cr01-memory/door/catalogue.pl?shop=dyson&path=297871&model_ref=3407600&refine=door

Okay so let's open up search to all the Dyson washing machine models CR1 and CR2, at least the door catch is the same ... but

https://www.buyspares.com/dyson/washing-machine/door/catalogue.pl?path=297871&refine=door&shop=dyson

https://www.youtube.com/watch?v=yATyF6CZ3jw

Why was the Dyson washing machine discontinued?
Dyson's products didn't always prove a success, however. For instance the CR01 washing machine (a machine which mimicked the actions of hand washing with two contra-rotating drums) ended up being discontinued because its production cost the company too much.
Mar. 12, 2013

Frustration and failure fuel Dyson's success - BBC Future

My advice, get a crowbar and lever the door open, get your clothes out and buy a Whirlpool. Love mine and 100% reliable after 12 years. Good luck with whatever you decide.
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Dyson cr01 fault F4

Hi Sue, it's Jack at Dyson.

An F4 fault code means 'inner door opening'. Unfortunately since 31st December 2012, we have been unable to support CR01 and CR02 washing machines with spare parts or servicing. In October 2012 proactively wrote to all CR01 and CR02 owners that we'd interacted with within the last 3 years to make them aware of this.

If you would like to discuss your concerns further with one of our experts, you can reach us on 0800 298 0298. Calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.
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press and hold the minimum iron button on the front panel until the child lock light goes out then you should be able to use the machine as normal
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try turning screw under detergent tray?
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Hi,

Please find the steps that needs to be taken for trouble shooting F11 fault code specially if there was a power cut.

1, Power off at the machine. Do the next 4 steps within 3 seconds.
2, Press Temperature Button in.
3, Power on
4, Release temperature button
5, press Soil Type button

You will now hear the door lock release so you can get to your pants.

Diagnostic code is now displayed. You can switch the washer off and back on and the error code is clear. If you do this it will work.

I am sure it would help you to resolve the issue.

God Bless.
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How to repair a F 11 fault on a DYSON CR01 flow check

To Clear F11 Code after a power cut.

1, Power off at the machine. Do the next 4 steps within 3 seconds.
2, Press Temperature Button in.
3, Power on
4, Release temperature button
5, press Soil Type button

You will now hear the door lock release so you can get to your pants.

Diagnostic code is now displayed. You can switch the washer off and back on and the error code is clear. If you do this it will work.

Thanks for using Fixya.
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Washing machine outer door

The solution was on your website, someone had already had same fault and posted the solution.
Thanks
Tracey
Nov 23, 2008 • Vacuums
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How to repair a F 11 fault on a DYSON CR01 flow check

To Clear F11 Code after a power cut.

1, Power off at the machine. Do the next 4 steps within 3 seconds.
2, Press Temperature Button in.
3, Power on
4, Release temperature button
5, press Soil Type button

You will now hear the door lock release so you can get to your pants.

Diagnostic code is now displayed. You can switch the washer off and back on and the error code is clear. If you do this it will work.
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Dyson problems

Hi there, try calling the Dyson Helpline free on 0800 298 0298. One of our advisors will be able to run through some checks with you and hopefully resolve this.

Kind regards
Darran
Dyson Customer Service
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