My Zune went black screen, it won't respond to any button pushing, it won't respond to being plugged into my computer, my computer won't even recognize something is plugged in. It was at full battery and perfectly fine before it just suddenly went dead.
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Check the Lock button. Push it all the way to the right, then all the way to the left. I'm continually having to do that w/ mine, even when the orange Lock symbol ain't showing. What do you mean by "tried to reset it"? By holding the Back button (on the left) and pressing the top of the Control Pad until you get the Zune logo? Try these steps. They may work.
microsoft is aware and looking for a solution. this happened to every 30g owner. here is the website for the right forum... http://forums.zune.net/403986/ShowPost.aspx check the zune site for updates
To do this, use a small screwdriver to pop off the plastic shielding where
the zune cable plugs into and remove the two screws on either side of the plug.
Next pop the cover off and locate the battery plug at the top left corner of the
zune, using your screw driver, pop the cable connection half way off, and do
this to the other plug on the right side. Wait 3 seconds, then push down the
right connector and then the left battery connecter. Your zune should start up
immediately. Press the backing of the zune down (make sure headphone jack is
aligned) and put the screws and cover back in place.
It's an easy process but if you're unsure don't attempt it.
A co-worker of mine may have found a solution. But it is risky, since you have to open your Zune. Since his Zune has already no warranty, he carefully opened it, unplugged the battery cable and waited a few seconds, plugged it again and restarted.
The device is now working! we're listening to it right now and the computer recognized it. It seems like a solution to me! (If you have no problems opening your Zune). there is this video and some others on youtube that can instruct you on opening your Zune: http://www.youtube.com/watch?v=TBL0lPBpC3I
Power sources that are supported
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To charge the battery in your Zune device, you must connect the Zune device to one of the following supported power sources:
A computer’s USB port that you can connect to by using a Zune Sync Cable.
A Zune AC Adapter that you can connect to by using a Zune Sync Cable.
Note The Zune AC Adapter is sold separately.
A Zune Car Charger or a Zune FM Transmitter/Charger.
Note These items are sold separately.
An Xbox 360 console's USB port that you can connect to by using a Zune Sync Cable.
my zune had the same problem. but i found a solution. hold the down button and the return key at the same time for 5 seconds. make sure you dont hold the up key while doing this because it will reformat your zune. i havnt tried the reformat but thats what i heard
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