My mom just had her battery changed and got a new charger. we plug it in and try charging it but it wont hold charge?

Time to replace battery - not taking a charge properly.

That sounds to be a charger plug going bad (yes, the one from the device)
Try an electronics service to replace it for you .

If your battery will not charge, you need to run a test on some components on the laptop. The battery, the charger and the laptop itself. Once you detect the faulty conponent then you replace it with a new one.

To test the battery:
1.Power off the laptop,
2.Take out the battery,
3.Insert it in another laptop,
4.Check of it will charge,

If the battery holds a charge there, then it means the problem is not from the battery, but if it does not hold a charge, then it means the battery is defective and need to be replaced with a new one.

To test the charger:
1.Unplug the charger from the present laptop,
2.Connect it to another laptop to see if it will charge.

If it charges the laptop, then it means the charger is alright, and if it does not charge the laptop, then it means the charger is bad and need to be replaced.

To test the laptop:
1.Turn off the laptop,
2.Disconnect your present charger,
3.Remove your present battery pack,
4.Insert a well tested battery into the laptop,
5.Connect a well tested charger to the laptop.

If it powers on, then it and charges, then it means the laptop is working fine, but if it does not charge, then it means the connection port of the laptop is bad.Hope this information was helpful.

pull the battery out and unplug from power, Hold the power button down for 30 seconds (really hold it down for 30 seconds :-D ). Put the battery back in and reconnect charger.

Hello,

Since the battery and charger are new and yet it does not still hold charge.

Have put the battery in another similar phone and try to charge with your charger to see if it will hold charge? if you have.

It means the charging port of your phone is bad and you will need to replace it.

The charger is not charging the battery in anyway because the charging port is bad, so just change your charging port, your phone will now hold charge.

Take care.

It could be the charger itself that has the issue. If you have another charger try that. If you have done this and it still won't hold a charge I would contact your service provider they will try to trouble shoot issue but more than likely will get you to send phone in through warranty if your still eligible. If not eligible for warranty and don't have insurance ask about upgrade options. Hope this helped.

The issue is the charger port on the ENV2 breaks fairly easily.Thefirst step is to contact your carrier to see if it is coveredunderwarranty. If it is, great get it replaced.

If not, you have 3 options:

1. you can get the charging port repaired. The cost is about 50 dollars. I recommend Cellulardr.com

2. you can get a new phone. cost ???

3.You can get an external battery charger to charger the batteryseparatefrom phone. cost about 25 dollars. Check out the following linkforones that are available on ebay. A extra battery is a good idea aswell so you can have one charging at all times.

LG VX9100 ENV2 External Battery Chargers

Hope that helps

try a new charger if that dosnt work take it into a shop that sells them and try ask them if they no wat to do

Hi!

Please check your charging port if the pins are still OK. Please also try a new charger. Perhaps your charger is already defective.


Have fun!

*Your vote is highly appreciated. Thanks in advance!

either reflash the phone or have the main-board replaced