I am getting a remote fax error when sending and receiving faxes. Why?

Kodak all in one faxing

Hello and Welcome to FixYa!

Sir/Ma'am these error are basically due the Communication error of Receiving/Remote Machines. But each error shows different meaning.If during fax you receive the Error 348 then it may be because of several reasons like:-

1. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise,Other reasons can include power outages and other power-related problems.
   
2. When The call-waiting service can cause this error or the remote user pressed the Stop key while the reception was in progress.
   

You can solve the Error 348 by the following

• Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  
• Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
• Try sending at a lower transmission speed.
  

If during fax you receive the Error 321 then it is because of:-

1. There was a communication error with the receiving fax machine due to poor telephone line conditions.

You can solve the Error 321 by the following:-

• Set the receiving machine to receive at a slower transmission speed
  
• If the session fails after sending several pages of a large document, resend the document as several smaller documents.
  
• Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  

If during fax you receive the Error 358 then it is because of:-

• The remote user pressed the Stop key, causing the session to be terminated.
  
• The remote machine encountered a system problem such as no paper or a paper jam. This prevented the fax from receiving any more pages, and caused it to terminate the session prematurely.
  
• The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  
• The remote machine encountered an incompatible feature causing it to terminate the session.
  

You can solve the Error 358 by the following:-

• Configure the remote machine for document reception by clearing any paper jams, loading sufficient paper, and clearing any other error messages.
  
• Configure the local fax machine to use a slower reception speed.
  
• Enable or disable the ECM setting.
  

I hope this solution helps you and you have clear picture in your mind.

Let me know if you have any confusion in your mind


Sir/Ma'am, Your Rating as Five Stars for this solution and Words of appreciation as Feedback for me will be really esteemed
Thank You for taking my service

Concerned: Muhammad Uzair Team : FixYa

Error 344 means :-

The remote machine has failed to respond to a fax command from the product because the connection is interrupted.
The remote user has pressed the Stop button while the remote machine was receiving.
Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

Solutions :-

1. Attempt to send the fax again when telephone-line conditions have improved.
2. If the fax session was using error correction, disable ECM.

To disable ECM Press :-

1. Press Setup .
2. Press the Down arrow ( ) repeatedly until Advanced Fax Setup displays.
3. Press OK .
4. Press the Down arrow ( ) until Error Correction Mode displays.
5. Press OK .
6. Press the Right arrow (> ) until either OFF or ON displays.
7. Press OK .
8. Send another fax to verify that the ECM is enabled or disabled.

Check the Phone Cable connected with the printer.
Make sure the Cable should be connected to line 1 port at the back of the printer and it should be going directly from the printer to the wall jack and not to the Serj protector.

Try to print a fax test page.

1. On the control panel of the product, press the Setup button ( ).
2. Press the Right Arrow button ( ) to select Tools , and then press OK .
3. Press the Right Arrow button ( ) to select Run Fax Test , and then press OK . The product displays the test results on the control panel display and prints the Fax Test Report.

Now Do this :-

1. Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
2. When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.

If you do not receive a return fax within 5-7 minutes, there may be a problem with the setup of your fax machine. Consult the user manual that came with the product for proper setup and configuration. Try the above steps and let me know if it works for you.

It's gone forever, once your machine received a EOT (end of transmission signal), your fax machine thinks it was received OK and clears it from memory.

Sounds like a problem with the receiving fax machines phone line. Try send to another fax. If it is still doing the same thing, then the problem is in your line.

Set the DRPD in the settings to 9600 and then try send a fax ...

that means that the fax machine on the other end, can't read your handshake from lexmark. Happens.

www.lexmark.com has the drivers you'll need by model and operating system

http://tinyurl.com/6qcpgy

Remote fax error means there is something wrong on the receiving end, not with your fax.
It could be that it can't negotiate the handshake with your machine (that static noise it makes when it first connects).
Or it's not set to a receive mode.

Have you tried just calling the remote fax with your phone to see if you can hear that it is in a recieve mode (you'll get the static) or that it's not going to an answering machine by mistake (a common problem)

What happens if you dial the remote fax number as a voice call on another phone? Does that number pick up? Does it give you the modem handshake noise? If not, the remote side has a problem.
Can you fax other numbers? What happens when you dial your own fax line from another phone? If your fax does not pick up and talk to you, your fax may have a problem.

As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX mode.
Press Select.
Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
Change the setting from Yes to No using the + (right arrow) button.
Press Select.
Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
Lower the fax transmission speed to 14400 or even 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 10 times until MAX SEND SPEED appears on the LCD display.
Change it to 9600 BPS using the - (left arrow) button.
Press Select.
Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 11 times until ERROR CORRECTION appears on the LCD display.
Change the setting from On to Off using the + (right arrow) button.
Press Select.
Note: Turning off this option makes it possible to receive a fax when the receiver fax machine does not support certain error correction modes. The X6100 Series only supports 1-D MH encoding with the error correction. Fax transmissions without ECM and other ECM types can result in bad quality on the received page.