My laptop which has windows 7 on it does not recognize mmy dongle

This sounds more like a driver issue than a software problem. The ArtLink 6 software CD that came with the Aurora 430 had drivers for XP and Windows Vista. However, these drivers may have only been for the 32-bit OS. Windows 7 is the first version of the OS to have had a large number of 64-bit installations.

The latest drivers for the Aurora 430 is available here: https://berninaofamerica.zendesk.com/hc/en-us/articles/200183069-Aurora-Driver-Windows-Vista-7-and-8- . You will need to install two drivers; follow the directions on the site. Make sure that the USB cable is good and that you aren't using a USB hub.

If you have installed the drivers and the ArtLink 6 software still isn't working, ArtLink 7 is fully compatible with Windows 7 and the Aurora sewing machines. The only download site for this software that I've found is https://www.bernina.com/en-CA/Products-CA/BERNINA-products/Software-Designs/BERNINA-Embroidery-software/Advanced-Embroidery-Software/ArtLink-Seven . ArtLink 8 is also Windows 7 compatible. However, I haven't found any documentation on the supported sewing machines.

The driver issue also applies to the dongle. Try this site: https://www.bernina.com/he-IL/Support-IL/Software-he/Embroidery-Software/Dongle-Driver . However, since you have the Editor Lite v4, this dongle may not be supported under Windows 7. The dongle driver is not updated regularly. For some information about the software limitations, see https://www.bernina.com/he-IL/Support-IL/FAQ-he/Software-he/Can-I-update-my-BERNINA-embroidery-software-Editor .

I hope this helps.

Cindy Wells
(There is a patch for the v5 software to run properly under Windows 7. There isn't one for the Editor Lite v4 to the best of my knowledge.)

Windows 98 is pretty old. Verify that the software you have is compatible with Win98. I believe Bernina software requires WinXP.

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Information at link below:

4D Dongle not Recognized

Does the dongle attach to the serial port on the computer?

It may be that the software only recognizes a particular port (e/g: COM2:) and your PC's port is configured as COM1...or vice-versa.

You need the correct drivers for the operating system. Depending on your software,.

did you try the dongle in another port... yes if you can find the patch you can load it onto a flash drive or sd card and then upload it over to the new pc

I used this link for the same problem. Download and install. Resolved my problem immediately.
http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dlD=8589947873

There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Dongle issues - http://www.husqvarnaviking.com/global/8588_4197.htm

Good luck.