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Hi, normally the problem is not the spring, but a broken spring mounting tab on the door latch head (hook) assembly or the inner door panel. If it's the door panel, it's usually easier and cheaper to use epoxy and some kind of hardware to fashion a new spring mount. The door latch head (hook) is easy to replace or repair if that's the issue. Normally you have to separate the door panels (as shown in the manual) and then you'll see the screws you need to remove.
Or you can watch a YouTube video (not a video I made) here that demonstrates how it's done.
It sounds like a sticky door switch. There are several switches operated by the door latches to keep the oven from operating with the door open. It's possible someone got a little too rough when closing the door, which can cause misadjustment.
Since the oven is so new it will still be under warranty, though. Why not let GE fix it? You just need to tell them it's not working properly. First call the retailer where you purchased the oven. If they arranged installation they probably also handle service. Otherwise you can contact GE's customer service as instructed in your owner's manual to find out how to handle the repair.
If
you gently push up on the door latch heads (hook-like devices sticking
out of the door)
there should be spring tension. If they just flop right up, the spring
is off inside.
Normally the problem is
not the spring, but a broken
spring mounting tab on the door latch head (hook) assembly or the inner
door panel.
If it's the door panel,
it's usually easier and cheaper to use epoxy and some kind of hardware
to fashion a new spring mount.
The door latch head
(hook) is easy to replace or repair if that's the issue.
You can find
helpful exploded view diagrams and order parts by entering your full
model number here.
We have critical safety
& disassembly info at our site.
Normally
you have to separate the door panels (as shown in the attached photo)
and then you'll see the screws you need to remove.
Or you can watch a YouTube video (not a video I made) here that
demonstrates how it's done.
We're
happy to help you with free advice and we'd appreciate your thoughtful
rating of our answer.
First check you owners manual for installation instructions if any. There may still be shipping materials in the unit that have not been removed. If you do not see any shipping materials then by all means call the service number. Your door latch may have been broken in the shipment orocess. It would be a valid warranty repair.
Part is available, http://www.searspartsdirect.com/partsdirect/getSubComp.pd?modelNumber=JE1640WA01&productCategoryId=0123245&brandId=0432&modelName=MICROWAVE&diagramPageId=00001&documentId=E2134524&pop=flush Eric
The problem is most likely in the door latch circuitry. This is an expensive repair. Consider replacing the unit. If the door latch is not repaired correctly, very dangerous microwave energy can be released. This is not a do-it-yourself project. New ovens are very reasonable.
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