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I noticed the freezer would freeze most items, except the ice cream would stay soft and some othe items wouldnt freeze. Then the ice maker stopped making ice and now, all the items in the freezer have defrosted and it will not get cool enough to freeze. It now seems like the fridge isnt as cold as it was before either.
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When you are freezing something, set your freezer on its highest setting. However, if you are going to leave your freezer empty for a long time, you should change the setting to a lower one. Here's a great tip for ice cream: place a tub of ice cream in a ziplock bag before putting it in the freezer; it prevents freezer burn. You know when your ice cream gets so cold, it's hard to scoop out? Doing this stops that, it's keeps the ice cream just soft enough for easy scooping!
Have you checked that the door is closing ok and that the door seals are meeting the door frame all round?
Do the things that freeze sit at the top of the freezer? if so it could be
the coolant gas has slowly leaked out. A good indication this has happened is that the bottom of the freezer is a lot warmer than the top. To repair a serviceman will first cut the coolant pipe and drain (and capture) the existing gas and then recharge, re-pressurise and seal.
Ice cream has to be colder than 0 degrees C /32 degrees F. You need a cheap thermometer If your Ice maker Ice is not sweating in the bin, -10 degrees F ice stops sweating. you need not to sweat the freezer untill your cheap freezer thermometer can be compared to -10 degrees F
If this is a self defrosting model make sure that you don't have frost build up on the back wall of the freezer causing the air not to circulate like it should. If you do have frost build up other items will eventually start thawing as well. If this is the case you have a defrost problem.
If this is not a self defrosting model then make sure it does not need defrosting.
You normally will notice ice cream being soft before you notice other things thawing.
Also make sure the door is shutting good and you may try putting the ice cream in a different location.
check your warranty period
if it for longer than 12 months , the warranty service is free regardless
they may want the deposit in case the problem is not warranty related and would be obliged to refund it if the fault was covered by the warranty
ice cream is always the last to freeze and a temp of minus -10 degrees is usually required to get it to get hard. if you put the ice cream in the door it will be especially tough to freeze. a good thermometor is a good investment as you can observe the temps. usually ten degrees or 20 degrees is what they run. yes they do cycle on and off as long as they hold temps thats good. the outside of the freezer gets warm because the hot compressed refrigerant is spread through piping near its surface giving up its heat of compression . setting the stat to max will freeze the ice cream eventually but utility bill suffers . good luck
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