Being second owners of the home, it came with the Glass top range Model JS968B3BB. During kitchen cleaning last weekend we have discovered that the glass had split. We called GE and was told it is bought in 2003 no longer covered with any warranty. We immediately posted a note so no one use ut for safety purposes. Our questions are 1. Can the spilt be mended? 2. Can a regular person by using a manual do the fixing or does a certified technician have to do the job, without breaking the bank?Being second owners of the home, it came with the Glass top range Model JS968B3BB. During kitchen cleaning last weekend we have discovered that the glass had split. We called GE and was told it is bought in 2003 no longer covered with any warranty. We immediately posted a note so no one use ut for safety purposes. Our questions are 1. Can the spilt be mended? 2. Can a regular person by using a manual do the fixing or does a certified technician have to do the job, without breaking the bank?
didn't expect it to crack when I was trying to replace the microwave oven above it. Now nothing works!! Should I replace the cooktop, or just get a new one?didn't expect it to crack when I was trying to replace the microwave oven above it. Now nothing works!! Should I replace the cooktop, or just get a new one?
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My initial attempt at solving the problem was to contact the GE customer service phone line. When I explained the problem, the representative had no clue how to solve it, and referred me to the service organization. The representative at the service organization was equally clueless, and suggested scheduling a service call at $100 plus parts and labor.
This is all quite disappointing; these customer and service representatives obviously have no training in solving the simplest of problems. This is okay if GE's goal is to maximize service revenue. But, I can tell you I would be very unhappy to have a technician visit my house, for $100, only to be told I was using a pot or a pan that was designed incorrectly for a glass cook top.
I solved the problem by going to the web site www.geappliances.com, opening the user manual, and looking under trouble shooting. The first problem mentioned is exactly as described above. The problem is inappropriate cooking appliances. It is not possible to transfer heat efficiently if the pot you're using has a rim or lip on the bottom. That is, the pot must sit flat on the glass cook-top, it cannot be raised off the cooking surface by a lip that elevated the pot from the surface. These pots are designed to be used with gas flames, not a glass cook top.
You can buy replacement tops for your range. Check with your manufacturer for local parts distributors or service locations and they should be able to find you one. There is also online part stores that sell them like http://www.partadvantage.com/store anywhere from 150-400$
I have the replacement cook top that you need (part #WB56T10165). I work for a GE Appliance distributor and will sell you the part for WAY less than list price. The item is an unopened, genuine GE replacement part.
http://www.lieffcabraser.com/profileovencomplaints.htm
the digital control for the JPT-18 and customer are trying to have GE replace them. It is called the F7 error
Click the link above to see more about the problem. GE wants the customer to pay for the error. Hope this helps. JT
Being second owners of the home, it came with the Glass top range Model JS968B3BB. During kitchen cleaning last weekend we have discovered that the glass had split. We called GE and was told it is bought in 2003 no longer covered with any warranty. We immediately posted a note so no one use ut for safety purposes. Our questions are 1. Can the spilt be mended? 2. Can a regular person by using a manual do the fixing or does a certified technician have to do the job, without breaking the bank?
didn't expect it to crack when I was trying to replace the microwave oven above it. Now nothing works!! Should I replace the cooktop, or just get a new one?
first reply and tell me the age of the stove
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