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Note that you can't actually call 4455 from the phone as soon as you buy it because before you put any credit on it will just automatically redirect all calls to their top-up robot.
You can call 0870 900 4455 from any other phone to get to customer services.
Also note that I just tried to do this and they said it would take 28 DAYS!
So the solution is this, go to your nearest market and have them do it for about £5 almost instantly.
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