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How long have you let it run for after turning it back on ? Some treadmills have a re calibration test built in and will incline to the max and work its way down. During this time you should simply walk away and not touch anything as it trys to calibrate its self. If not i will need more information on it
Try the calibration procedure found in the troubleshooting section of your manual first. Here are the basic instructions. With the key in the console, press one of the Incline buttons. While the incline is changing (or the numbers on the console) , remove the key. After a few seconds, re-insert the key. The treadmill will automatically rise to the maximum incline level and then return to the minimum level. This will recalibrate the incline. If it still doesn't move, remove the cover. Find the incline motor. You will see a slot in the end of the motor. Using a drill with a standard slotted screwdriver bit, spin the motor counterclockwise (if it is having difficulties spinning, turn clockwise instead) for just a couple seconds. Now do the calibration procedure again. I have had machines that got stuck before. Once released and recalibrated, the operation was OK. The service number for your machine is found on the model number sticker on the frame of the treadmill.
This happened to my treadmill. You need to get to the motor and see if the belt is fraying. If so, the fibers may have gotten entangled in the motor causing it to stay at the highest incline level. Once you clear this the treadmill will go up and down again. Hope this helps!
Although it is fairly rare the incline motor can jam up into the highest position and get stuck there. To fix this take off the plastic hood that covers the incline motor and depending on the motor you should be able to wind it with your hand out of the highest position. When it is out of the highest position run the calibration as described in the owner's manual and it should go all the way up and all the way down. If it is not this type of motor that can be wound by hand then the first and last thing to do is to try calibration of the incline as described in your manual. If this does not work then a new incline motor is needed.
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