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Hello and thanks for contacting FixYa Technical Support.
Anytime there is an issue where your Sansa clip is not recognized by your computer, run the firmware update for your version of Operating system (Windows, Mac or Linux)
Firmware is software for the hardware itself, so if there is a case, where the hardware connecting via a USB port like your Sansa clip is not recognizing, going to the manufacturer's website and updating the firmware for their specific product you purchased, is a step in the right direction.
For your benefit, I have provided the link to the Sansa Support page, where you can download and install the most current firmware update for your Sansa Clip.
Download Sansa Firmware UpdaterAlso, for regular operation of your Sansa clip, make sure you are following these steps for use of this device:
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- Turn on the Clip
- Put the device in Hold (move Hold button until orange is showing)
- Press and hold the Center Button
- Plug the mini-USB connector into the device (be sure the USB is plugged into the computer)
- Wait for the Clip drive to mount
- Follow instructions below and drag files to the Clip drive
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Let me know if this helps.
Regards,
-Mactechtrainer
what do you mean, like blow on it? i don't think that's the problem b/c its recognizing the clip, but then it disconnects it right away.
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