Creative Labs ZEN Stone MP3 Player Logo
Posted on Jul 29, 2009
Answered by a Fixya Expert

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Mp3 player will not turn on, it is fully charged

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  • Expert 263 Answers
  • Posted on Jul 29, 2009
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First try resetting it = To reset your zen = Put a pen head in the hole under the power button for 20 seconds.

A depleted battery may have any of the following symptoms:
The charging icon is missing
The blue power LED is not blinking
The player turns off immediately when it is disconnected from its power supply
Not showing any signs of activity (with the exception of the blue power LED)
No LCD display
The player is not detected by Windows or any programs
If the player shows the above symptoms, download the firmware below and follow the step by step instructions to install the firmware update.

http://www.creative.com/support / downloads, firmware.

May have to format if nothing eles works.


http://www.creative.com/support/ downloads


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  • Posted on Jun 12, 2010
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Thsnkyou you help alot now i know what wrong with it hopefully my computer eill detet it noww and play music and charge yahhhhhhh

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How do you know when your mp3 player is fully charged

That would depend on the make and model of the player. I know my MP3 player is fully charged when the battery gauge shows all green.
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I just bought a Jensen smpv-2gbub player. How do



How to charge the Jensen MP3 player - Model smpg-v2bub

Ignore instructions that came with it - they don't work.

Here's how to charge - I discovered this with mine:
1. When computer is on and at windows screen, attach cable from computer to mp3player with mp3 turned player off. It will immediately show you a connect screen on the mp3 player.

2. pressed the left side middle button twice - this will turn it on and go into music like you're playing a song.

3. Now turn the mp3 player on by switching the button on the right side of the device to the on position. It will suddenly show you it's charging - the battery on the front of the mp3 player will have a signal pulsing through it.

4. It will turn off after one minute. It's literally half charged now. Strange I know. Repeat from step 1 and it will fully charged.

If it doesn't fully charge after it turns itself off after 1 minute the 2nd time, then repeat steps from 1, one more time, but this time when it turns itself off after a minute, still leave it connected to the computer for 10 mins even though it looks like it's off. Then disconnect it physically from computer, turn it on with the on button on the right side, press the left side middle button twice and look at the battery on the screen - it should be fully charged now.
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All of a sudden it will not turn on....nothing...when plugged into the usb...it say fully charged....but if you disconnect..and try to turn it on.....nothing happens..

If you can turn your player on while being plugged to your PC/Laptop or USB charger, then your internal Lion battery is most likely gone past its useful life (some 500 charges or 18 months usage) and may need replacing. Most MP3 player may show 'fully charged' when plugged in either when the battery is truly fully charge or defective battery is no longer taking a charge: e.g. minimum or no current flow situation.
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you need to upgrade your usb port go on the samsung website it will tell u how
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Have you tried resetting the player? get a thin paper clip or something similar and push the tip into the hole. then try charging it again untill fully charged, and remove from PC. Good luck
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