Greetings
For tracking an order in any online shopping or any commercial store which deals with customers, there should be an extension by which your customer can track their order trought japan post services https://pkge.net/couriers/japan-post
Ask the sender for the tracking number copy and apste it into Google. If not happy with result add the words tracking number'' to the tracking number and see what come out of that
Hi Tracy.
there is lots of ways to do this.
Click on the "Order Status" link in the upper right corner of the page or click here. Enter your order number and customer number, then Submit. To view package trackinginformation (if available), click the "Track It" button under shipping information.
Customer Service - Order Information - Track an Order Online ' Foot ...
https://m.footlocker.com/?uri=help&alias=trackOrder
or this link might help you out as you have not said what you are trying to track.
How to track an order Google Search
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