I can't open a PDF attachment sent as an email. When I click on it a screen comes up and blocks my access. I have to close down my computer then open it again to clear the screen

In most cases you can click on the attachment name. However you will need to ensure you have a program installed capable of opening the attachment. For example if someone sends you a file with extension of .pdf you will need adobe reader. If someone sends you a .xls you will need microsoft office.
These programs do not usually come pre-installed on your computer.
You can get adobe reader from http://www.adobe.com
And microsoft office is available at most computer stores.

If you receive an error that the attachment has been removed or blocked it may be a format the email provider does not allow.
Please provide more details or ask further questions if needed.

.PNG stands for "Portable Network Graphics". Sounds like the sender may have scanned the document, and sent the scanned document to you? Scans will come out as either .png, .jpg, or .pdf formats.

If the file is a .png, you won't be able to edit in MS Word.

Another thing to check - Make sure when you are working on a Word Document, you are saving it as a .doc file.

• Open MS Word Document
• Do your editing
• Click on the "Fille" button, and then select "save as" option
• In the window that appears, next to the "save as type" wording click on the down triangle to see different formats to save. Select ".doc"

Bottom line... tell whomever is sending the emails with attachments, to send you the MS Word file, not a scanned file.

A cookie is a string of information that is sent to your computer from each website that you visit. Cookies are harmless. Why would you want to delete them then?

The reason you would want to delete cookies from your computer is that they can store information such as user name, IP address, password, email address, shopping cart items and any strings of information that can be related to your identity.

Cookies that are on your computer may slow your computer down.
Therefore you may want to delete cookies from your browser.

Here is a very simple guide on how to delete cookies manually from your computer. Click on "tools" in your browser.
This is usually located in the upper right corner of your browser.

Click on Internet options.
This will appear in the drop down box and is usually at the bottom.

Under the "General" tab look for "Browsing History."

Under this heading you can click "Delete" to have the computer delete all cookies for you automatically however to delete the cookies manually click on the "Settings" tab

Click on the "View Files" tab under the "Temporary Internet Files and History Settings" box that pops up.

When you do a second box will pop up with a list of cookie containing files.
This may take a few seconds to load so be patient while waiting for the cookie files to load.

Highlight any cookie file that you would like to delete.
You can highlight more than one at a time by holding down the 'Ctrl" button on your keypad

Delete the files that are highlighted by clicking on the "delete this item" located to the left in the same box. As soon as you do you will see the selected files disappear.

When you are done just "X" off; this completes your task of manually deleting cookies.

You might also do a disk clean up click start click on computer to open right click on your hard drive usually C: select properties in the general tab select disk clean up click ok you can view files to be deleted.
If you habitually read some email and then forget about it, you should have a steadily growing collection of unread messages in your mailbox.

When a time comes that you want to sort the mail, you may find the unopened missives piled together with what you have already read.

Instead of wading through hundreds, perhaps thousands of messages to get what you need, tell Yahoo! to show you only what you want to see.

Log in to Yahoo! Mail.
Click "Inbox" either on the folder pane on the left or in the middle of the page.

Click "Unread Messages" above the list of messages.
Click "Next" or "Previous" to browse the messages, if there is more unread mail than can be displayed on a single page in the inbox.

Look on the folder pane on the left.
If you see any folder name in bold with a number in parentheses next to its name, it contains unread mail.

Click that folder to open it.

Yahoo! Mail Beta

Log in to Yahoo! Mail Beta.

Click "Inbox" on the left pane under "Compose message."

Click the purple color to the left of the "From" tab above the messages list.
This displays only unread mail.
http://features.mail.yahoo.com/
Yahoo mail overview
Fix Yahoo Email When It Won't Open Attachments
Yahoo Mail is a popular webmail service that allows people to create their own email username and have it hosted by the Yahoo network.

In addition to providing fast and reliable email, Yahoo Mail also allows you to send and receive large attachments.

If you use Yahoo Mail, and are having issues opening attachments, there are several easy troubleshooting steps you can try to get your Yahoo Mail attachments. Sign out of Yahoo and clear your cache.
Since Yahoo! needs to access your cache to keep you logged in and to communicate with your computer when downloading attachments, a full cache can prevent Yahoo Mail from opening attachments correctly.

Go to your browser's "Tools" or "Internet Options" menu and then select the "Delete Temporary Internet files" command to delete your cache.

Reload the page.
lf you have had Yahoo Mail open for a long time, the page may have gone idle, and you may not be able to access your attachment.

Press the "Reload" (F5) button and then log back in to your account.
Ensure that the attachment is not corrupt.

If the sender did not finish uploading before they hit "Send" or there was an error during the upload, the file may be corrupted.

Ask the sender to re-attach the file and send it again.

Check the file format.

Some formats are proprietary and will not open unless specific programs are installed on your computer.

For instance, if you are sent an AAC file, you will not be able to open it unless iTunes is installed on your computer.

Which email account ???..
Most of us do one of two things when it comes to emails we've read: We delete them or we archive them. That is fine until your need to find those old emails.
Finding old emails depends on what kind of email service you are using.
The two most popular types of email providers are online providers and computer-based providers.
The most popular online providers are Gmail, Yahoo! and MSN.
The most used computer-based provider is Microsoft Outlook.
The difference lies in where the emails are stored.
Online providers store them online, while computer-based providers store old emails on your hard drive.
Online Email Providers
Log into your account and take note of the left-hand navigation. Most online email providers divide your emails into the following categories: "Inbox," "Sent," "Draft," "All" and "Trash."
Check your "Inbox."
This might seem elementary, but not everyone adheres to the zero-inbox philosophy.
And unless you archive incoming emails, you might have more than a few pages of old emails in your "Inbox" to sift through.
Click on the "All Mail" link and scroll through the pages of emails until you find the ones you are looking for. The "All Mail" category stores all the mail you have received.
Click on the "Trash" link.
You could scroll through the pages of deleted emails, but this will probably be the most dense concentration of old emails on your account.
If you remember the email address of the sender--or even the subject--you can use the "Search" field, typically located to the left of the screen, to find the emails.
Click on the "Sent" link. If you think you might have responded to the old emails you are looking for, there will be a copy of the original email attached to your reply.
The "Sent" pages will be as numerous, if not more so, than the "Trash" pages, so use the "Search" capabilities to locate your old emails.
Computer-Based Email Providers
From your desktop, double click your "My Computer" icon.
Double click your "C:" drive icon. This will open a new window.
Double click the "Documents and Setting" folder.
Double click the folder with the same label as your user name; your user name is the name you used when setting up your profile or when you first set up your computer.
Double click the "Local Settings" folder.
Double click the "Application Data" folder.
Double click the "Identities" folder.
This will bring up a subfolder of identities.
Your identity is the user name you use in conjunction with your Outlook account.
Double click the appropriate identity folder.
This will bring up a folder labeled "Outlook Express."
Double click the "Outlook Express" folder.
This will open a folder filled with every email you received, regardless of whether you deleted it. All of the emails will end with a .dbx extension.
Select your emails, copy them and open them in the "Notepad" program.



Access my emails
Most email users experience that dread of realizing they can't access their messages at some point, but the trick is not to panic.
Microsoft has procedures in place to help you get back into your Hotmail and see what is waiting for you in your inbox.

Check you username and password.
Hotmail passwords are case sensitive, so something as simple as having your caps lock on can keep you from accessing your account.
Double check to be sure you are typing both your username and password exactly how you created them.
Reset your password. If you haven't logged into your Hotmail in some time and suspect you might be using the wrong password, click the "Forgot Your Password?" link on the Hotmail log-in page.
On the next screen, follow the prompts to enter your email address and the given security verification code.
Click "continue" and on the next screen, select the option that allows you to answer your pre-set security question.
This is a question you supplied when you set up your Hotmail account.
After correctly answering the question, you will be prompted to reset your password.

Clear your browser history and temporary Internet folders if you are continually getting a "Page Cannot Be Displayed" message when you log in.
The exact procedure for doing this depends on your operating system and browser.
If you continue to get see this message, it could indicate a problem with the Hotmail server.
Check the status of the network on a site like Down Right Now that reports server problems on popular sites.
Submit a support request on the Windows Live page.
On the Windows Live site, select "Hotmail" under "Standard Services."
A search screen will open that will allow you to check out a variety of Hotmail related support topics.
At the bottom of that screen, choose "get more help" and then "support."
A support form will open for you to complete and submit to the Hotmail team.
You will receive an answer within 24 hours.
Note that you will need a second email account that you can access so that the Hotmail support staff can send you your answer.

Hotmail support
http://support.microsoft.com/kb/316659
Live support
https://support.live.com/?scrx=1

theres a support ticket made for this problem :) http://support.microsoft.com/kb/262052

If you are you using Outlook Express open it and click on tools at the top of the main window. From the drop down menu click on options. Next click on the security tab at the top of the options window. You will see a heading that reads " Do not allow attachments to be saved or opened that could potentially be a virus." Uncheck the box next to it. This could be the problem if you are using Outlook Express.

If you are using another Email Application I would need to know which one it is to help you with this. But with any Email application there should be a security setting like the one I have mentioned in Outlook Express.


This problem could also arise from the Virus protection you are using on your computer. I am using McAfee and it auto scan an email message to see if it has a virus.

If you are using McAfee just ope the application and click on Email and IM. Then click on the word Configure. Click on both Off buttons in the next window that opens.

I hope this works for you but it is very important to remember to turn on these security settings if you want to open an attachment that you do not recognize. You do not want to receive a virus.

Also some Internet providers do not allow large attachments to be sent or received. If you cannot find anything relating to this on your providers home page just give them a call.

i had a similar problem.... now i save my attachment to my documents and open them from there and all is working fine/////
try this it may works for u also good luck

Try checking the file association. Open the Control Panel, Click on Folder Options, Select the File Types tab, Scroll down to locate the PDF extension, Select the PDF extension, Look below in the Details for PDF extension and select Change, locate and select Adobe Acrobat or Adobe Reader, then make sure there is a check mark in the "Always use the selected program to open this kind of file", Click on OK and then close.