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Ernest Knight II Posted on Aug 18, 2017

We recently purchased a kenmore elite microwave and we are now receiving a Code E-11 alert. what is wrong with our unit?

5 Related Answers

sharcnet

SHARCNET-USA

  • 2130 Answers
  • Posted on Jan 28, 2008

SOURCE: Kenmore elite microwave

Does the digital display light up at all? Is it completely dead? Are you sure it has power? Have you tried another outlet? If the outlet is good and the unit is completely dead, the internal fuse may have blown. You can try to take the cover off (with the unit unplugged) and look for a blown fuse. Try replacing the fuse with an EXACT fuse of the same rating. Try plugging the unit back in again and see if the unit comes back on. If not, you may have a power supply issue or defective Magnetron.

Please let me know what you find and we'll go from there.

Good Luck,
- Jim

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MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on May 27, 2008

SOURCE: Kenmore microwave model 66569619992

The first three digits of your model number are 665, which means it was made by Whirlpool.

On a Whirlpool, F6 means a fault on the control board, such as a timing error or a shorted relay.

A shorted relay could mean it is running when it shouldn't. Pleased don't allow it to do that for more than a few seconds, or other serious damage could occur.

The first thing to try is a "hard reset". Unplug it from the power line for a few minutes, plug it back in, set the clock, then try again.

If it still fails, please leave it unplugged, and I would say you have a problem on your control panel assembly, which we repair for customers nationwide with our $39.95 service.

Please feel free to contact me directly if you need more help.

We're happy to help and we appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
[email protected]
http://www.microwavedisplay.com

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Nov 23, 2008

SOURCE: I have an error code

Quoting another board:

Sears Kenmore Whirlpool LG 721.63683300. F-9 on this microwave IS inverter related.

There is a service tech troubleshooting document stuffed in behind the control board cover which has some testing procedures. My problem was the magnatron and checked out bad with the help of this document. It would run for a few seconds making clicks and then say F-9. It has been working great since I replaced the magnatron PN 6324w1a002c.

f9 model 721.63764300
Kenmore Elite 36 " over tne counter microwave is supplied by LG made by Gold Star, made in China. It's main problem is the high voltage inverter board supplyed by Sears Parts. If you get a F-9 code on your microwave display screen and the micro quits it's probably this board. Reset the machine by pulling the power plug and waiting an hour. If it is the high voltage board is at fault it will probably fail after 45 seconds of start up. This part is really hard to get at but is less than $100. A qualified technician should be able to remove and repair this item in less than hour. Some techs will quote you $300 labor, don't buy it, it should cost a $100 or less. No need to buy another microwave.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Jan 18, 2009

SOURCE: Owners manual for Kenmore Elite Microwave Model 66462

A full Sears/Kenmore model number has 3 digits, a dot, then 8 more digits, such as ###.########

You can just enter your full model number at the Sears parts site.

On the resulting page, look to the right for the blue "View manuals" button. Click there.

d:%5cele%5crepair%5cmicrowave%5ckenmore_sears%5cview_manuals_button.jpgd:%5cele%5crepair%5cmicrowave%5ckenmore_sears%5cview_manuals_button.jpgd:%5cele%5crepair%5cmicrowave%5ckenmore_sears%5cview_manuals_button.jpgcaab351.jpg

That Sears-related site has many free manuals. While the manuals they list there are all free, they will ask you to register.

Many times, the owner's manual will have the installation instructions inside.

If yours is not listed there for free, you would have to order it through the
Sears parts site.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Anonymous

  • 15935 Answers
  • Posted on Sep 30, 2010

SOURCE: Kenmore Elite microwave Combi funtion not working

Unplug the unit for 1 minute to clear the ECU.
re-plug, and re-try.

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Just need to re set the clock

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Kenmore elite microwave

Does the digital display light up at all? Is it completely dead? Are you sure it has power? Have you tried another outlet? If the outlet is good and the unit is completely dead, the internal fuse may have blown. You can try to take the cover off (with the unit unplugged) and look for a blown fuse. Try replacing the fuse with an EXACT fuse of the same rating. Try plugging the unit back in again and see if the unit comes back on. If not, you may have a power supply issue or defective Magnetron.

Please let me know what you find and we'll go from there.

Good Luck,
- Jim
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