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Shepeng Singiat Posted on Jan 29, 2017
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I have a LG 19EN33T-B and it works well with windows 8 but when I upgrade to windows 10, the monitor couldn't be connected to my pc. Why?

When I press the menu button of the monitor, the message appear to be like this Cannot be used, installation of Dual Smart Solution will enable this menu I downloaded the software Dual Smart Solution version 2.7, installed it and yet it can't open. Please help urgent. Thanks. Edward Shepeng Singiat.

1 Answer

Bill Boyd

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  • LG Master 53,816 Answers
  • Posted on Jan 29, 2017
Bill Boyd
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Joined: Jan 04, 2013
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Win 10 up grades are causing problems
it is better if you get win 10 and instal it as a stand alone rather than an upgrade

Testimonial: "Thanks Bill. I'll install win 10 and will let you know if it help."

  • Bill Boyd Jan 29, 2017

    make sure that you uninstall the win 10 upgrade and the win 8 program or you may get conflicts
    talk with a computer shop for advice

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