Acer Computers & Internet - Recent Questions, Troubleshooting & Support

Fix 1: Power reset your laptop
Power resetting does a trick to fix the Acer black screen issue and it works for many people. Here's how to do it:
1.Turn off your laptop.
2.Remove the AC adapter cable, hard drives, the battery and any other attached peripheral devices.
3.Press and hold the Power button for 30 seconds and release. Your laptop will boot up and turn off during this time period.
4.Put your battery back in and plug the charger. Then don't plug anything else.
5.Press the Power button as normal to turn on your laptop.
Your laptop should start normally now.
If this method works for you, you should update your device drivers to the latest version to prevent similar problems from happening again.
If the laptop screen is black, don't worry. There are other solutions.
Fix 2: Try F2, F9, and F10 key
If you find yous Acer laptop screen is black, you can try this:
1.Ensure to turn off your laptop, and unplug any external devices.
2.Press the Power button to turn on your laptop.
3.When you see the Acer logo or splash screen appears, press F2, F9, F10, and Enter key on your keyboard.
4.Select Exit > Yes, and press Enter.
Your laptop will start and the black screen issue should be resolved.
Fix 3: Update graphics card driver
The missing or outdated graphics card driver in your laptop can cause the black screen, so you should verify that the graphics drivers in your laptop are up to date, and update those that aren't.
Note: You'll need to log into your computer to perform these method. If you can't log into your computer, boot your laptop into Safe Modewith network, then follow the instructions below.
You can manually search for the latest version of your graphics driver from the manufacturer, and download and install it in your computer. This requires time and computer skills. We recommend this if you're confident with your computer skills.
If you don't have time or patience, you can do it automatically with Driver Easy.
Driver Easy will automatically recognize your system and find the correct drivers for it.You don't need to know exactly what system your computer is running, you don't need to risk downloading and installing the wrong driver, and you don't need to worry about making mistake when installing.
1.Downloadand install Driver Easy.
2.Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
3.Click the Update button next to the flagged graphics device to automatically download the correct version of the driver (you can do this with the FREE version), then install the driver in your computer.
Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version - you'll be prompted to upgrade when you click Update All).

4.After updating, restart your computer to take effect.
Check and see if your laptop screen works properly.
Fix 4: Check for virus and malware
Note: You'll need to log into your computer to perform these method. If you can't log into your computer, boot your laptop into Safe Mode with network, then follow the instructions below.
Your Acer laptop screen may be black if your system has been damaged by virus or malware.
So run a virus scan across your entire Windows system. Yes, it may take some time to complete, but it's worth it. Unfortunately, Windows Defender may not detect it, so it's worth trying another antivirus program such as Avira and panda.
It any malware has been detected, follow the instructions provided by the antivirus program to fix it.
Then restart your computer as normal and see if it fixes your black screen issue.
Fix 5: Update BIOS
BIOS stands for Basic Input Output System. It's a software that is stored on a small memory chip in the Motherboard of your computer. BIOS is used to identify and troubleshoot the hardware issue in your computer or laptop.
To update your BIOS, go to Acer support page, find the BIOS file for your Acer laptop model. Download it into your USB drive, and follow the instructions provided by Acer to update BIOS.

Acer Computers &... | Answered Yesterday

Use Chromecast with your Chromebook
You can view your favorite videos, photos, and websites on your TV using Chromecast.
Before you set up
For Chromecast to work on your Chromebook, you'll need:
Set up Chromecast with your Chromebook
  1. Turn on your TV.
  2. Plug in your Chromecast. Learn how to plug your Chromecast in to your TV.
  3. Using the Input or Source button on your TV remote, change the input on your TV until you see the Chromecast home screen.
  4. On your Chromebook, sign in to your account.
  5. Follow the steps that show on your TV. Learn how to set up Chromecast.

Acer Computers &... | Answered Yesterday

What have you done so far?

Acer Aspire One... | Answered Yesterday


Acer Aspire... | Answered 2 days ago

Attach an external mouse. Most Laptops will allow you to connect and external USB mouse.

  • Click/tap the Start button, search for Device Manager, and select it from the list of results. Under Mice and other pointing devices, select your touchpad, open it, select the Driver tab, and select Update Driver. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.

  • If those steps didn't work, try uninstalling your touchpad driver: open Device Manager, right-click (or press and hold) the touchpad driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver.

  • If that didn't work, try using the generic driver that comes with Windows. Here's how: in Device Manager, right-click (or press and hold) your touchpad driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select HID compliant mouse, select Next, and follow the instructions to install it.

  • If changing your driver doesn't help, there may be a problem with the touchpad itself. Contact your PC's manufacturer for help.
  • Acer Computers &... | Answered 2 days ago


    Acer Computers &... | Answered 3 days ago

    WOW, does the power lamp stay on if you unplug the power cable? Sorry, this is what passes for humor with me.

    Without knowing the specific Acer model, I can't help you.


    Acer Computers &... | Answered 3 days ago

    When the CPU overheats then it will shut down (i.e. thermaloverload) and won't boot up again until it has cooled down. If this is theproblem is not fixed then the CPU will eventually fail.
    A faulty fan causes the problem or the fan and heat sink assembly are cloggedwith dust.
    Check the CPU fan to see if it spins freely, if not replace the fan.
    If the fan and heat sink is clogged with dust the remove the dust and make surethe vents are clear and dust free. Use a can of compressed air to do this.

    Acer Aspire 6920... | Answered 3 days ago

    what's the model? is it a laptop or just an acer monitor?

    Acer Computers &... | Answered 3 days ago

    Sounds like you are trying to remove a cmos password and are using an account in windows that has no rights. If this is the case you can right click on it and select run as administrator or you can logon with another account that has admin privileges. IF you don't know the admin info then you are out of luck.

    Acer Computers &... | Answered 3 days ago

    use divx codecs to download....divx player .....else

    you can google search free codecs...ok

    Acer TravelMate... | Answered on Dec 02, 2019

    The issue could be due to over heating, check your motherboard temperature, touch the laptop itself and feel how hot it is. The motherboard tends to auto shutdown / restart by itself and at times it may be either hard disc or ram problem. Very frequently seen in Acer. Cannot be solve If it is motherboard circuitry issue from the end user side as there are 3 components that can cause the failure.

    Acer Computers &... | Answered on Dec 01, 2019

    1. On your computer, open Chrome.
    2. At the top right, click More Bookmarks.
    3. Find and click a bookmark.
    To open bookmarks faster, use the bookmarks bar. Your bookmarks will show under the address bar. Click a bookmark to open it. To turn the bookmarks bar on or off

    Acer Computers &... | Answered on Dec 01, 2019

    By default, Windows does not include a DVD decoder (which is what you need to watch DVDs).
    If you are using WMP10:
    If you are using WMP11:

    Install the codec and you will be able to watch DVDs!

    Acer TravelMate... | Answered on Nov 29, 2019

    It depends entirely on what program you are using to send or which Webmail interface you are using. The 'Send' button is pretty hard to miss!

    Am unable to send emails from Acer A1-810. Can receive fine ... > Home > Tablets

    Jan 6, 2015 - 5 posts - ‎2 authors
    Have just noticed recently that when I try to send an email either thru my Yahoo acct. or through my regular email acct., on my Acer A1-810, they ...

    Repair Questions and Answers - Acer > content > support-repairs

    Can I have the parts sent to me so I can complete the repairs? ... Your email will contain specifics about your repair including your Case Number as well as your ...

    Why are messages stuck in the outbox and NOT sent? Iconia ... > Home > Tablets

    Jan 13, 2015 - 6 posts - ‎3 authors
    (All), English Community, Products, Laptops, Aspire, E and F Series ... Are you referring to gmail or stock email application? if it's the stock email application, can be a SMTP server problem, please double check settings/passwords. 0 ... The factory reinstall thing is liable to be from Acer, since it gets you back ...

    How to Set Up an Email on an Acer Computer ' > Around The Home > Productivity

    Enter your name and email address. Select the type of mail server you are using (POP, HTTP, etc).

    Acer Computers &... | Answered on Nov 26, 2019


    In Acer computer you should have Cyberlink PowerDVD software, please open the software and follow the below mentioned steps

    To update the Cyberlink PowerDVD software:
    1. Connect to the Internet.
    2. Open the Cyberlink Power DVD application.
    3. Click the arrow in the upper left hand corner of the window next to Cyberlink PowerDVD.
    4. Click on Update Now
    5. Follow the prompts to install the update.

    Note: The update process may have to be repeated more than once to ensure the latest version is loaded on the computer.
    Reminder: Blu-ray protection software prevents Blu-ray movies from being displayed on both the notebook LCD and an external monitor at the same time.

    Thanks and regards,

    Acer Aspire... | Answered on Nov 22, 2019

    Control panel,administrive tools,computer management,device manager scroll to cd/dvd rom drives right click properties then properties again then tick enable cd digital cd audio for this cd rom device or scroll to dvd regions select no _ for your specific area

    hope this helps

    Acer... | Answered on Nov 13, 2019

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