I lost the dock that connects to the computer

When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.
Please, do the following:
1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. Be sure you choose to update "QuickFix".

Please, report back if you need further assistance
My ID: alexocuello_

1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. You choose the ones you want to install.

Please, report back if you need further assistance

My ID: alexocuello_

When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.
Please, do the following:
1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. Be sure you choose to update "QuickFix".
Please, report back if you need further assistance
My ID: alexocuello_

start tomtom home if it does not start automaticlly when you turn on your tomtom and connect it to your computer..if you dont have tomtom home, you can get it HERE.

if its still not connecting try another usb cable although im not sure in that one disconnects from the home dock on the 910

( i assume your using the home dock because thats the only way a 910 will hook up to a computer)


bil

there should be a pinhole reset button near the dock connection on your go pin it for 15 seconds to reset the device, if this dosnt work download the latest version of tomtom home and allow it to update its software good luck

You can get your original splash scren from here. You can also download free splash screens created by user through TomTom HOME.

To correct your device, try:

1. Hit the reset button on the back of the device - inside the serial connector.
2. Make sure the device is off and connect it to your computer via USB dock and connect the charging cable (green light should be on)
3. Hold down the power button until the device restarts.
4. The device should automatically connect to your computer.
5. Run TomTom HOME and check for any updates.
6. If there is no new application, try: www.tomtom.com/9091 <-- that will show you how to remove and then reinstall the application.

I have just the same problem. Initially the battery was flashing to say that it was low on charge even when it was plugged in, then it flashed that the battery was empty and switched itself off. When plugged in the green light comes on, but still cannot turn TomTom 710 on. Also it will not connect to the computer.

I did find out how to solve the problem. I can't remember exactly where I found the solution but I think it was on TOMTOM website. You have to connect to TOMTOM home and reinstall the application. I put the TOMTOM disc in the computer (which came with purchase) and reinstalled the program. Which I thought was weird as everything appeard to be fine with TOMTOM home). Anyway, it worked. Good luck.

them two dont' work at all. please help. i earesed all the data of my tomtom go 510 sd card and i dont have a backup of them. does any one have backup files.

HI STAMOS CAN NOT GIVE YOU A SALUTION, BUT I AM HAVING THE EXACT SAME PROBLEM.I AM RUNNING WINDOWS XP HOME AND I HAVE PUT MY TOMTOM510 INTO COMPUTER 3OR4 TIMES WITH NO PROBS NOW ALL OF A SUDDEN IT SAYS IT DOES NOT RECOGNISE IT.THOUGHT MY HOME DOCK WAS FAULTY BUT WHEN I PUT MY CARD READER IN IT SAID THE SAME THING,SO I THINK THE PROBLEM IS THE COMPUTER.HOPE YOU MANAGE TO SORT IT.IF I SORT ANYTHING WILL LET YOU KNOW BEZ511