I recently installed Windows 10 but now the printer will not work. I have reconnected all cables and even rebooted the computer but nothing works. What is the problem?

A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).

Before we conclude that cable is faulty, we have few things that need to be checked.

• In the device manager check for "Other Devices" and expand it, you may see an device with exclamation sign on it. Right click and uninstall the device.
• Disconnect the printer USB and reconnect it back.
• Windows 7 detects the hardware and automatically installs the correct driver.

Note: When you connect the USB cable to the printer, and then to the computer, Windows 7 activates Windows Update. Windows Update searches online for the most recent product driver on the Windows Update site. If the online driver is more recent than the driver stored in Windows 7, the computer downloads and installs the updated driver.The Windows Update process takes place automatically. Therefore, you might not notice that the process is in progress.
If you dont see any notification on connecting the printer, try plugging to different USB port.
If non if these works, replace the cable.
Good Luck!!

Is it connected by a USB cable? Try a new data cable and swapping ports. If you have it connected to a print server or USB hub, try a direct connection. Scanners require bi-directional communication with the computer and are more likely to fail to respond to a problem that blocks the signal than the printer. Does the scanner light move and make the usual warm up sounds? Do you have the full software installed or a basic driver from the OS? Do you have the latest software installed?

Disconnect the power cord from both the unit and the wall outlet and the USB cable from both the computer and the printer. Wait at least 10 seconds before reconnecting (resets the all-in-one). Repeat the USB cable removal with the computer and the printer on. Reboot the computer (in case something is locking the scanner in memory).

Check if the scanner shows up as an imaging device. Click My Computer (in some versions of windows), Properties. Click the Device Manager tab. Open Imaging Device. Highlight the all-in-one and click Remove. Try scanning again. (This can be found through the control panel on other versions of Windows.)

I hope this helps.

Cindy Wells

I hope this helps.

have you tried installing the original drivers that come from vendor in the box? this problem usually occurs when you have some driver issues.

Solution#1- If your printer does not show in your hardware list its means that problem belongs to data cable. Kindly check your printer's data cable and plug it properly.

Solution#2- Uninstall printer's software take a reboot and then reinstall its software and then attach your printer or during installation if installation requires.

Good Luck

Power off the printer, disconnect/reconnect the printer cable, power on the printer, reboot your workstation.

If that doesn't work, in Control Panel - Printers, delete the icon for your printer. Disconnect the printer cable. Reboot your workstation and log in. Reconnect the printer cable and see if the printer is recognized. Install the printer driver.

Here's my GEEK-steer ...

First, try a quick "Hot Plug":

1. Disconnect the USB cable from the printer.
2. Wait 10 sec's.
3. Reconnect the USB cable.
4. Test scan again.

No joy? Oh well, it was a long shot anyway. In that case, let's continue the journey ...

"...unable to COMPLETE the driver downloads using the disc which came with the printer bu have got it working using the WINDOWS WIZARD FACILITY." ... What I'm hearing is:

1. You have previously attempted to install the printer using the HP disk that came with it, but it was never COMPLETED successfully.
2. It was then subsequently installed using only the resident Windows generic drivers ("WINDOWS WIZARD FACILITY"/Device Manager).

If that is essentially accurate, then there is both your problem AND YOUR SOLUTION. Printers can be the most persnickety of all devices to install ... they want what they want, and that's just the way it's gonna be! Although Windows commendably satisfied your printer with satisfactory enough drivers to get it working, it obviously didn't meet the mark well enough to facilitate scanning.

As a cardinal rule, I employ the dreaded (and much-too-often advised) "uninstall/reinstall" as an absolute final resort. In this case though, that is the most advisable thing for you to do. Most devices (and printers especially) need to be installed using the latest and best (usually from its manufacturer) drivers available. Therefore ...

UNINSTALL ALL ASSOCAITED SOFTWARE.

1. Start > Control Panel > Add or Remove Programs
2. Select the HP all-in-one software entry in the list of installed programs.
3. Click Remove.
4. Disconnect the USB cable from the computer.
5. Restart (reboot) your PC.

REINSTALL.

• Using your HP disk.
• Follow EXACTLY its installation checklist (ESPECIALLY by NOT reconnecting the cable until the checklist advises!).
• If your printer is not brand-spanking new, you may want to go to the HP web site to locate possibly later (1) software installation package (2) drivers (3) manual (4) instructions. You'll find any and all of these here: http://h10025.www1.hp.com/ewfrf/wc/product?product=3192753&lc=en&cc=us&dlc=en&submit.y=6&submit.x=10&lang=en&cc=us

Good luck, and post back with a status report and/or any further questions.

"Today's the best day of my life...and NOW you're part of it!"

Be sure that your printer is compatible with your new computer
You have to install the printer on the new computer in order to get your printer working
Run the installation CD or download the printer program from the internet.

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If you already have your printer installed and it is not working

Try doing this
disconnect printer from computer
cancel documents in queue
if using a straight USB connection, delete all instances of printer. else remove duplicate printer icons.
reboot & reconnect printer (swap cables if not detected)

visit http://downloads.lexmark.com/perl/downloads/downloads.cgi to download the vista 64 drivers for your printer

http://dell-driver.driveray.com/dell-drivers/r_6_1.shtml