Sir/Mam, Something is preventing one of the fuser (Hot Part) roller from turning had this happen at a school teacher melted a transparency in the fuser by using a ink jet printer type transparency on this model copier cost the school 2000 dollars. Anyway hope you did not melt a transparency any way check the fuser the hot part for paper that may have wrapped it self around the orange rollers in the Fuser (The hot part of the copier if so you need a new fuser or have a tech come out and see if he can remove it. IF you use any type of tool you can damage the roller and your copies and prints will have marks all over them. Trying to reset the code prior to verifying the motor can turn allows the possibility of burning the motor out and taking the control board that controls it now your talking 3 to 4 thousand dollars
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
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