The soap container underneath the sink feels loose. Should it be screwed in, or does it hang rather loosely?
SOURCE: my grohe soap dispenser won't pump out any soap.
If the soap dispenser is not pumping the soap then the soap is to thick. You need to then the soap down some so it will pump.
SOURCE: My Grohe soap dispenser leaks under the sink. The
Virtually all soap/lotion bottles have threads on the top of the bottle and are designed for initial installation only since all if them are refillable by pulling up on the pump head. Grab the bottle and twist to the right. If it will not tighten then the threads are stripped out and complet dispenser replacement is required. Grohe does not sell either the pump assembly nor the bottle separately.
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