Omplaints online My name is SAm , my wife has a contract with virgin mobile ,she has cancelled the contract last year but they still deducting even when they are not even gining her airtime, please help

if broke or cancelled before contracts end can and usually are penalized or charged for it - read your contract on early cancellation if regular cancel then should have conformation number

Try rebooting the phone. If that fails you may need to have virgin re authorize the phone. It may even require factory reset. Make sure you back up any data...photos, contacts, etc. First.

Fixya.com does not charge anything. Contact your bank

phone virgin customer service I think its 789 from your mobile device its free

Hello, You will have to call the cust. service for virgin mobile to cancel or when your payment comes due just cancel paying it with your credit card. Either way it will be canceled.

my wife has cancelled contract with virgin mobile but they are still deducting but not giving her airtime also.

You can't get that done on Fixya, you need to contact the bank or the agency doing the deductions.

with your carrier

PHONE SUPPORT
Some phones are not compatible with the MXit application. Don't stress, yours is most probably supported. If you want to double check however, simply click on the relevant link to the left:
(Do not know your mobile make? Have a look its battery, it's usually written there!)
We are constantly expanding our service; if you could not find your phone on this list, don't worry, it is likely to be added soon...
DOWNLOAD
Downloading MXit from our WAP-site:
Jargon buster: A WAP-site is an internet website customized to be viewed on your phone.

1. On your mobile, go to 'services' (globe icon).
2. Create a new bookmark (www.mxit.com/wap) and save it.
3. Select this bookmark, then select then 'go to'.
4. You should be welcomed to the MXit WAP portal at this stage.
5. Check that your mobile manufacturer and model has been detected correctly.
6. Open, accept and download!
7. Start chatting

CONNECTIVITY
Setting up GPRS/3G
Get connected via your service provider's service menu; just follow the simple instructions below:
(It helps to know your mobile's manufacturer and model. Oh and remember, you only have 2 minutes to complete these steps, don't ask us why!)
Vodacom:

1. On your mobile, dial *111#
2. Select option 5 (phone settings) from the menu that follows. (Answer -> 5 -> send)
3. Select option 1 to choose your mobile make and model from a list, or options 2 to have Vodacom identify the phone for you.
4. In both cases, simply follow the steps provided to get the WAP settings sent to your phone.
5. Connection settings will be sent to your phone; save these settings.
6. If any of the above mentioned steps fail, simply retry.
7. Still having trouble? Call Vodacom's call centre on 111 from your Vodacom cellphone or 082 111 from another phone. Alternatively visit a Vodacom outlet near you.

(GPRS/3G can only be activated by the person in whose name the contract was taken out, so some of you might have to get mom or dad's help on this one. Good luck!)
Cell C

1. On your mobile, dial *147#
2. Connection settings will be sent to your phone; save these settings. If a password is requested enter 0000
3. If any of the above mentioned steps fail, simply retry.

Still having trouble? Call Cell C's call centre on 140 or visit a Cell C outlet near you. (GPRS/3G can only be activated by the person in whose name the contract was taken out, so some of you might have to get mom or dad's help on this one. Good luck!)
MTN

1. On your mobile, dial *123#
2. Select option 1 (phone setup) from the menu that follows. (Answer -> 1 -> send)
3. Select option 3 (WAP).
4. Connection settings will be sent to your phone; save these settings.
5. If any of the above mentioned steps fail, simply retry.

Still having trouble? Call MTN's call centre; dial 808 (contract) or 173 (pay as you go) from your mobile phone. Alternatively, visit an MTN outlet near you. (GPRS/3G can only be activated by the person in whose name the contract was taken out, so some of you might have to get mom or dad's help on this one. Good luck!)
Virgin Mobile

1. When you first insert your Virgin Mobile SIM into your mobile you'll receive an SMS asking you if you would like to accept Virgin Settings.
2. If you reply YES, your settings for MMS and WAP can be automatically downloaded and installed on your mobile.
3. Do the following to manually request MMS and WAP settings:
4. Go to the 'Virgin Mobile' menu which you will find on either the main menu or applications menu of your mobile.
5. Select 'Virgin Settings' and reply YES when asked if you'd like to download them.

Still having trouble? Call Virgin Mobile's call centre on 123 or visit a Virgin Mobile outlet near you. (GPRS/3G can only be activated by the person in whose name the contract was taken out, so some of you might have to get mom or dad's help on this one. Good luck!)