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You are most likely viewing the picture in zoom mode. To return to a normal view, look for a button on the remote that says "Wide" press this button until the normal viewing mode is selected.
after searching around on both remotes for me...im with verizon. Using my verizon remote under... settings-video settings-sd override...then into stretch mode fixes problem! Hope this helps anyone else with same problem!
this is normal and this feature is for wide screen programs! normal shows and games will lose part of the top of the screen sides and bottem because it zooms in on whats in the middle of screen! hope this helps
On your remote control you should see a zoom or picture size button. Try changing this back to 16:9. I expect that your screen got zoomed either on purpose or by accident by someone. Some people zoom in the picture to eliminate the aspect ratio areas at the top and bottom and/or sides.
This should be your problem, just un-zoom the picture
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