"START DEVICE MANAGER"
Depends what OS your computer has.
For XP, you do Start_Settings_ControlPanel.
In control panel, Open "System"
In "System", click first on the "Hardware" tab, then on the "Device Manager" button.
The layout on other Operating systems is sometimes a little different, so you might have to fiddle a bit.with the instructions to get there.
Once in Device Manager, with the MP3 player plugged in, you need to start looking at the various entries for the player. There are quite likely to be at least three - one under "Disk Drives", one under "Storage Volumes", and one (USB Mass storage device) under "Universal Serial Bus Controllers".
Right Click each in turn and select "Properties". Hopefully this will reveal which of the virtual devices isn't working properly, and clicking the associated "Troubleshoot" button will offer you a way ahead.
A.
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