I heard a screeching sound in wash cycle and when I opened lid i noticed the drum was spinning at same speed/direction as agitator. But clothes were remaining nearly stationary. Shouldn't the drum remain stationary while only the agitator moves? Service guy can't come out for 10 days! Any suggestions are greatly appreciated.
What is the age and model number of the washer? It could be as simple as a problem with a part inside the agitator or it could be a bad transmission. A complete model and serial number from the washer not the book.
Another thing could be the clutch.
I am going to make an educated guess that your mode shifter is bad. This washer is a new design and there is no transmission. There is however a part that basically serves the same purpose called a mode shifter. My advice would be make a few calls to local GE franchised (ones that will take warranty work) servicers to see if anyone can get there sooner. This is not a part easily changed and it requires special tools. There are a couple of other things that might be wrong but I would very strongly lean toward mode shifter. GE customer service 800-626-2000 for whatever reason you might need it. I would call the store where it was purchased to see how they might help expedite the service for you.
Good Luck I'd be interested to hear how it all comes out.
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It's a GE Profile Hydrowave. Model #WPRE6100G.
We just bought it a couple months ago.
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