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Posted on Mar 05, 2017

"Interface Disconnected" msg when using both USB ports on laptop

I have a Mac G4 Powerbook running Mac OSX 10.4.11.  I have a M-Audio MBox 2 for recording DJ sets to ProTools.
I had never had any issues running Serato and my Audio interface simultaneously until recently.  
Now, my laptop will not recognize that the Serato USB cable is plugged in if the MBox USB cable is also plugged into the second USB port on the other side of the laptop.  If I plug in Serato by itself, it works fine, but the minute I plug anything else, even my printer, into the second port, I get the "Interface Disconnected" msg, a blue blinking light on the back of the interface, and a simultaneous popping sound in my speakers.
I thought that maybe my computer was not providing enough juice for the both USB connections, so I purchased a 9v DC 300 MA AC adaptor for the Serato interface and tried that, figuring if the Serato interface was getting its power from elsewhere, it would resolve the problem.  This didn't work.
Please help, as I need to be able to run Serato and other things, namely my MBox, at the same time!!
Thanks

4 Related Answers

Anonymous

  • 1 Answer
  • Posted on Feb 01, 2009

SOURCE: plug in usb and the program won't connect to the interface unit

help me correct this problem please

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b_hiphop2000

  • 1 Answer
  • Posted on Dec 02, 2008

SOURCE: Playing regular cds with serato

cdj

Anonymous

  • 1 Answer
  • Posted on May 25, 2009

SOURCE: my comp cANT SEE serato scratch live

You have to hook up the SL1 Box or the 57SL mixer and then install the drivers. If you are not hooked up to either of these it will say 'Interface Disconnected' or 'Soundcard Not Found'.

Anonymous

  • 59 Answers
  • Posted on Jul 29, 2009

SOURCE: Music cuts out for a split second randomely

u r facing the problem of buffer down of pcb
ju must change ur processor and ram too than u see that ur system working properly

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