Bosch Nexxt 500 Series Washer Will Not Add Water

call Bosch 1800 944 2904

You have a bad water supply valve which is struck in the on position-this valve is mounted inside the machine right where you attach the supply hoses-cheers Denny

If the unit is fed by both hot and cold it is possible that the single hot valve or one side of the double cold valve is not operating. Maybe a silly question but could one of the taps have been turned off inadvertently?
The other possibilty is that the pump filter or outlet hoses are blocked and the machine cannot empty the detergent water ready to refill with clean rinse water. To test the cold valve put the w/m on a cold wash cycle, open the drawer and check the water flow. To test the other part of the same valve, put the w/m on the rinse cycle that would take the softener or a wash cycle with prewash. Test hot valve by selecting the hottest cycle usually 90 or 95 degrees, check water flow thru drawer. Hope this helps.

Hi,
The E13 error code on your Bosch washer refer to a drainage problem or the pump time might have been exceeded
Either it might be due to a clogged pump, improper detergent being used, ( must use "HE" detergent ) hence suds not allowing a proper drain cycle. You should clean water drainage pipe and/or drain hose. Turn selector to off and restart 'drain, program or, on 500 plus machines, the 'refresh' program. It also says this is caused by using too much detergent. Bosch recommends using half of what the manufacturer recommends when using HE detergents. They don't recommend regular detergents. First run the short wash or refresh cycle without detergent and hopefully your lines will clear.

Thank you !!

Could be a faulty inlet valve, or not enough pressure to operate valve,
Remove hose onto valve, and check the water is getting to it o/k,turning off the water to the valve before you undo the hose.
Hope this helps.

could be drain hose is not high enough. I had the same problem and when I raised the hose it worked fine.

possibly the motor brushes.
take back panel off. disconnect motor. remove bolts holding motor in and take out motor. check condition of brushes

Try reducing the amount of low sudsing detergent you are using. This can make the load too heavy and won't spin out. Remember suds have 3 parts, air, detergent, and water. The drain pump is designed for water, so if you see suds during the wash, it will be worst on warm and hot, then there is too much detergent, or is not low sudsing. I know Bosch reccommends HE, however HE liquids normally are not low sudsing, just High Engery. Also the Permanent Press cycles are always a lower spin speed. Hope this helps

Look into your manual, clean outlet filter & refit. Machine will not spin out if filter is clogged.