What is wrong when one of my duel burner does not work?

More than likely, the switch.

try turning power off at electrical main switchboard for a minute, then back on. reset clock and see how it goes.
otherwise > call the repair man.

is this the model number P2S975SEPSS.?

Hello Gary,
Their is one of two things wrong why your surface burners are not working.
1) the block that the burners plug into it bad...it is very common for the burner block to be worn down and making very poor contact with the burners and thus their is power at the blocks and yet the burners will not work
2) the burners their self are bad

GENE

You should make sure the range matches the correct gas, if you have to change orifice you must get the correct ones from manufacture do not use any other orifice


always unplug electricity before attempting to repair on any electrical appliance

Hi,

Here is a tip that I wrote to give details about why your cooktop will not spark to light the burners..

Cooktop Range Stove spark ignition does not work

heatman101

30amps at 220vac will run about 6 to 7 kilowatts, your oven is probable about 3 kilowatts.

I have the radiant cooktop (i.e., glass top) version of this range. I've had this same problem since I first purchased this unit. I wondered why no one answered this question, as I check back to see from time to time. I finally contacted Jenn-Air's online support. My conversation was as follows (I'm not entirely sure that the tech support knew what she was talking about, but here you go anyway):

Cidalia C: Hi, my name is Cidalia C. How may I help you?
You: Hello!
You: I have a question regarding my "Downdraft Radiant Cooktop"
Cidalia C: Thank you for contacting Jenn-Air today with your inquiry. What is your question please?
You: None of my burners can simmer-- no matter what the setting, they will boil water!
You: Is there an adjustment that can be made to attenuate the heat?
Cidalia C: What is the model number of your cook top please
You: JED8430ADB
Cidalia C: Thank you. In looking at your burner configuration, the smallest wattage on your unit is 1200. And, unfortunately, there is no way to get a small wattage for your burners. We apologize for the inconvenience.
You: Yes, but the dials are supposed to prevent the full 1200 watts from reaching the burner unless it's on maximum heat, correct?
Cidalia C: Yes, but the burners do not get low enough to be considered simmer burners.
Cidalia C: Did you have any other questions or concerns today?
You: I suppose not.
Cidalia C: Thank you for contacting Jenn-Air. Have a good day!

Burner control feel loose? Wheter it is or isnt that is probaly where your problem is..

Sounds like you have a bad ignitor on that burner.