Renew subscription and email does not process it,re:webroot protection
Go to the URL below and near the bottom of the page on the right side is a link for contact support. They would be the people to talk to about renewals for their product.
http://www.webroot.com/En_US/support-2011-products.html
Webroot customers can reinstall software at no charge any time during the active subscription period. You can request a new copy or upgrade at the Webroot Web site:
You will receive an email containing your keycode and instructions for downloading your software.
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