Hello Gary,
Their is one of two things wrong why your surface burners are not working.
1) the block that the burners plug into it bad...it is very common for the burner block to be worn down and making very poor contact with the burners and thus their is power at the blocks and yet the burners will not work
2) the burners their self are bad
GENE
the block appears to be solid I have 120 volts in each port, they both stopped working the same time
also there are 2 separate heating elements so the odds of both going ba at the same time are like winning the lotto. I have switched elements with no reults
Oh ok do the elements work when put on the other side?? if you have 120 on each terminal at the block ,for a total of 240 when checking both at the same time,thats the best way to check is both wires at the same time one meter lead in each and not one wire to ground and then the other to ground but both at the same time for 240 at the elements ...i know the exterior of the block can appear to look good yet they are still no good i have seen that so many thousands of times in my appliance repair career...if ya do have 240 at both wires then again its either the block or the element and teh element could be checked by setting your meter to ohms a see if each element has continuity...with 240 at the block and continuty its the blocks that are bad if only 120 to blocks then the control switch would be the problem
The burners check out good. If I put the leads for the meter in both live ports I get zero, put 1 in the cener round port (ground) and the other into either slotted (hot port) I get 120 volts in each one.
OK Gary, So on each of the two terminal for the burner their should be 240 when turned on and not just 120 to each one to ground but 240 total to both of them. If ya place a different cartridge in the side that is giving ya trouble does that different cartridge work ..or even does that cartridge that isnt working,work it placed on the other side??The way the cartridges are wired is 4 spade pins and 1 round pin their is a 1 spade pin common to both burners 1 for one burners 1 for the other burner and the 4th spade for the fan circuit plus of course the ground so it if cartridge works on the other side the problem is going to be either with the control switches or the plug that the cartridge plugs into has a broken wire from the switch to that plug...if that cartridge does not work on either side the problem is going to a broken wire at one of the pins or the spade pin common to both burners is worn down..ONCE AGAIN BOTH WIRES TO A BURNER SHOULD READ 240 AT THE METER WHEN TURNED ON AND NOT 120 TO EACH WIRE TO GROUND
Gene, I followed your advice regarding 220 across the terminals, didn't happen. I checked the voltage coming in again and discovered that one leg was 110v and the other was zero. I tested the voltage across the breaker it read 240. I pulled the breaker tested continuity and it showed good. I tested the wire for ground, in case there was a break, and it showed good. I put everything back and the cooktop works. Last week I replaced the breaker below it and possibly disrupted the connection on the stove top breaker. Will keep you posted if there are any other problems. Thank you for the input, I could not have figured it out without you input. Ist time on this site and very happy
You are so welcome Gary and i am happy to have helped!! if you would please take a second and rate my answer with 5 stars that would be much appreciated
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