20 Most Recent Matrix MXT5 Treadmill Questions & Answers

all depende how frequently you LUBE the deck belt, may you have a worn Deck. see the instr. manual and see the video.God bless you

you may to update to program and you control boardMatrix Treadmill, (T5x, T7x) Control Board, Motor, 1.5KW/90~264V, JHT01

Hi,
By E7 it means Speed sensor feedback missing. You have to check the speed sensor mounted near the motor pully. Remove the speed sensor and clean it well Then refix it then check the tread mill by powering ON. If then also the problem remains the same , You have to replace the speed sensor.
ok

Dear Sir:Go to you instruction manual, and read it very well. You must go to the main menu and adjust it.If you do not have i. manual go for free download,. www. fitness.manualsonline. com or www, iconservice.comsincerely .God bless you

replace the drive belt under the motor hood

The error code "4-B0" on the Matrix Climb Mill C3x typically indicates a communication error between the console and the motor control board. While checking the connectors and ensuring they are tight and clean is a good first step, there are a few other things you can try to resolve the issue:

1. Power cycle the machine: Turn off the Climb Mill and unplug it from the power source. Wait for a few minutes, then plug it back in and power it on again. Sometimes, a simple power cycle can reset the system and resolve communication errors.
2. Check the console cable: Inspect the cable connecting the console to the motor control board. Ensure that it is securely connected at both ends and free from any damage or signs of wear. If the cable appears to be damaged, consider replacing it.
3. Perform a software update: Visit the manufacturer's website or contact their customer support to inquire about any available software updates for your Climb Mill model. Updating the software can potentially fix known issues and improve communication between the console and motor control board.
4. Reset the console settings: Consult the user manual or contact the manufacturer's customer support to find out if there is a way to reset the console to its default settings. Resetting the console can eliminate any incorrect settings that might be causing the communication error.
5. Contact customer support: If the error code persists despite your efforts, it is recommended to reach out to Matrix's customer support directly. Provide them with the specific error code and any relevant information about your Climb Mill C3x. They will be able to provide further assistance, including potential troubleshooting steps or arranging for a technician to diagnose and repair the machine if needed.

Hi There, No "rumble" sounds from the motor? All seems normal but won't calibrate? Is there a speed sensor mounted to the rear of that AC motor? Little black box looking thing that watches an encoder wheel to measure speeds? If so, Matrix had a sensor mounted here for a few years on AC driven treads, with 3 wires coming from it and plugs into that lower board. If the large "slots" in that encoder wheel get dust in them, the controller will loose speed feedback pulses required for regulation. If that is all clean, you may not believe this, but there was a period of maybe 8 months where inside that little black box, one of those 3 wires were not soldered correctly and is loose, touching a nearby wire inside, or open all together, causing that controller to miss feedback pulses. That sensor must be viable to calibrate that machine. If you power off, then pull that speed sensor from the main lower board, power back up, the lower unit will default to no-feedback(open-loop mode) mode and may run very near normal speeds. Power down and re-install that wire and does the tread work normally when not calibrating? Lastly, if the unit has had a lot of use, that lower board could have degraded capacitors on it that decay over time and become a bit lazy, not allowing enough drive current for the motor to calibrate at high speeds, and failing the cal routine? Is that lower maybe marked ASM-ACD3x or similar?You can email me at jatinahATrocketmailDOTcom for more help if needed. Good Luck!