20 Most Recent KitchenAid KCM511 Coffee Maker - Page 2 Questions & Answers

Possible problems:- no water- heating element burned out- switch defective- leak in steamer systemIf it's out of warranty you'll have to open open it up and test with a multimeter.

The KitchenAid website states if it shows Err1 Err2 or Err3 try re-setting the power to the unit if it returns there is a problem with the electronics and Err4 is a stuck button. The Err2 is a heating element falure. Unfortunatley it may cost you more to fix than a new one. If it is less than a year old they may repair it under warranty but after a year your on your own. If you call them and complain that you have read a lot of other people online have the same problem they may repair it for you...Hope that helps.

Had the same problem after cleaning. ERR4 is the result of moisture in the electronics. FIRST UNPLUG COFFEE MAKER. Get a long philips screwdriver and remove the 4 screws at the bottom of the coffee maker. Pull the bottom off and carefully unclip the front panel. The circuit card is simply clipped in so it removes nicely by unclipping with your fingers. Now take a hair dryer and dry out the circuit card. Carefully plug the maker back in and verify that the LED nolonger reads ERR4. Reassemble and your back in business!

the error refers to a faulty motherboard or heating element. There is no fix but Kitchen Aid has been replacing this defective model but if you decide to go for another model fine

Often this will be a problem with the filter/coffee combination. Try different size coffees and filters to find a combination that works.

Hi

If you have already tried to leave it unplugged for 15 minutes and the error is still there then it means that there is an internal error with the computer of the warming plate, as its under warranty so it can be repaired in warranty. Hope this helps...please post back for further assistance.

Daniel

First of all check the fuse in your machine and/or plug (if fused) and replace it. If fuse is okay then look for any melt/loose wires/connections in the machine.

From a previous post by "QuietRiot" here a few ago

An ERR 2 may be cleared by a simple reset of the coffee maker. This means unplugging the unit and plugging it back in. When powered back on, select a brew function to see if the error reappears.

If the code does reappear, ERR 2 indicates an internal error with the computer of the warming plate. This may be covered under Kitchenaid's 1 Year Hassle Free Warranty. I would advise you to call Kitchenaid Customer Service to see what options are available to you. Repair is not recommended, as it is not cost effective for the company or the consumer.

Their toll-free telephone number is 1-800-541-6390.

Wow! When I googled "KitchenAid Coffee makers" I didn't anticipate finding an actual link to err2 codes. Here's obviously a universally defunct product - you know... a lemon! Bajillions of people would not be blasting KitchenAid all over the internet for their "one year receipt or we'll give you a coupon towards the purchase of yet another lemon" offer! This is a joke! I just hung up from visiting with 3 customer service reps. Two from KitchenAid, and one from Whirlpool. Although the men were considerably nicer about saying nothing than the woman "supervisor" was... being nice and being smart proved themselves out to be two entirely different things. Apparently this is a company that would rather leave infuriated customers everywhere empty handed and without a receipt... for a faulty product they'd purchased or been gifted with, than to simply do the right thing when they discover they've produced an inferior product. Customer service at its finest! I love the listed "solutions" to this run-away coffee maker problem! Call the nice people and IF you can dig out a receipt or make one up or WHATEVER... and IF it's within one year... they can kindly offer a viable solution. Replacement with the SAME coffee maker! Buying one lemon is one thing. Buying a second lemon just because it's gonna cost $90 instead of $130 is... a really inept suggestion for KitchenAid/ Whirlpool to make! Wonder if Whirlpool or KitchenAid have ever heard of that word: "RECALL" --- when enough people are unhappy, one would think a company with any concern for customers would have responded long before now. It's shocking to see how long the complaining has been going on. Great job KitchenAid! Way to do absolutely nothing... right!

Carafe is obsolete.

I have a coffe maker that is 1 week old, the model number is w10321647a, it is a cusinart make and I am unable to make coffee when I press the Brew buttion, I get an error message that is err2. I have unplugged the coffee and plugged it in a again and it is still coming up with err2 and no coffee. Please help!!

This problem occurs between 6 months and 1 year of these coffee pots. I have contacted customer service each time this occurs and have received a new coffee pot. Unfortunately, I am calling them again and again because the new coffee pots do not even last their warranty time and the ERR2 light again comes on and ruins my morning. I would not recommend this coffee pot. It is expensive and life time is not long at all. Customer service has been great but how many times do you have to return a coffee pot for Kitchenaid to get the hint that it needs to be fixed. Most consumers will get angry, throw it away and never buy the same one again. So, wake up Kitchenaid and smell the COFFEE!!!!!!!!!!!!!!!!!!!!!!!!! Fix this coffeepot. I am not the only one who has had this problem. Customer service @ 1-800-541-6390 Hope this helps. When they send you a new one they send you free shipping back for the old one and you use the box the new one came in.