Kenwood Kitchen Appliances - Others - Page 6 - Recent Questions, Troubleshooting & Support

element must have gone

should be two screws on top under lid by hanle and two on bottom this will allow the handle to come apart should be able to reajust lid.

It could be your browning control is not working or it needs to be moved to a darker setting.

I could not find the instructions for your specific model but in order to achieve uniform browning it is recommended you wait a minimum of 30 seconds between each toasting to allow the control to automatically reset. This could be the problem if the first cycle of toasting completes correctly; you need to wait the minimum 30 seconds before starting a second cycle.

If the product is less than a year old and under certain condition Kenwood will replace.

Contact information: http://www.kenwoodworld.com/uk/Customer-Service/