Jandy Garden - Recent Questions, Troubleshooting & Support

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Our waterfall stopped flowing - we called a pool

VERY EASY TURN OFF EQUIPMENT TAKE OFF SIX SCREWS REPLACE SPRING REPLACE GASKET INSERT SCREWS BACK. ALSO YOU CAN BUY A NEW VALVE AND REPLACE THE TOP ONLY ADD SILICONE TO THE GASKET. MAKE SURE EVERY THING IS CLEAN
12/30/2014 1:40:18 PM • Jandy Water... • Answered on Dec 30, 2014
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Ray Vac cleans only in deep end

Make sure that your automatic pool cleaner doesn't have an obstruction in the hose that might not immediately be visible. This could cause it to circulate in one end of the pool. Also, check the water pressure to ensure that it has enough force to travel the entire pool.
9/26/2013 10:00:18 PM • Jandy Ray Vac... • Answered on Sep 26, 2013
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Ray Vac moving slow, circles deep end, sticks on side of pool

I have the same problem and the best solution is to repair/replace the hydro timer kit. It has inner gears that are plastic and wear down and doesn't rotate through the cycle of water flo that changes it's direction. I'm in the process of exhaustive repair and I'm going to replace the hydro timer - (inside part only) and then see what happens. Moving the gears did change it's moving patterns tho.
6/20/2012 12:33:50 PM • Jandy Ray Vac... • Answered on Jun 20, 2012
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Ray Vac not reversing any more

Remove the six screws from the side of the backup valve and remove the gear assembly and replace it with a new one.
8/15/2011 7:29:30 PM • Jandy Ray Vac... • Answered on Aug 15, 2011
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Is there an instruction manual for these cleaners

Here is a copy of the users manual for these pool cleaners:

http://www.zodiacpoolsystems.com/Product-Archive/Cleaners/~/media/Zodiac/Global/Downloads/H05551.ashx
7/20/2011 2:13:53 PM • Jandy Ray Vac... • Answered on Jul 20, 2011
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Ray vac will not go in reverse, what is wrong

Your backup valve has probally gone bad. You just need to pull this out of the line and take it to a pool store and have the internal replaced. They will do this for just the price of the part in most places.
7/1/2011 2:10:52 AM • Jandy Ray Vac... • Answered on Jul 01, 2011
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