I have an Archos 35 Vision and it is stuck on the welcome screen: Archos, entertainment your way. When trying to connect it to the PC, my PC doesn't find my Archos. This never happened before the welcome screen got stuck. I have tried to recharge it with a charge kit, which did not work. There is no reset button as far as I can see, so I do not know what to do. Please help.

Screen being white sounds like a bad connection on the display panel on the device unfortunately. I suggest contacting the manufacturer for a warranty repair if it is new.

Hi, archos vision 1 player not recognized by the computer

This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see archos vision 1 player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the archos vision 1 player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.


STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
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2. Click Device Manager on the left pane.
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NOTE: archos vision 1 Players can connect to your computer in MSC or MTP mode. Exceptions are archos vision 1 Connect and archos vision 1 Express which only use MTP mode. MTP mode is the recommended and default method for archos vision 1 Players when used with Windows OS.

The archos vision 1 player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.


Have a nice day....

Make a search on ebay for Archos firmware issues somebody has a video for sale step by step showing how to fix it.

press the reset button in the back with a pin or small pen, hold for 10 s or so.

Screen is blank?
Do you mean you won't see anything at all like the signup colorful screen that says "ARCHOS Entertaining your way" ?

If your battery is full charged (did  the CHG LED green light blink when it finished charging?), and you have a blank screen, do you have a serious problem indeed. If your unit is under warranty your best and only way is contact Archos.

If when you turn it on, it takes you to the Recovery screen (white screen, usually says Code 101) then try to Format the HDD, download the latest firmware from www.archos.com for your unit, copy it from your PC to the Archos, let it finish the process wth the power supply connected, and once it's done the unit should be back working fine with the latest fimware.

But if you definetely do not see anything but a blank screen when you turn it off, your problem is more serious than a simple firmware upgrade, and you need to contact Archos tech support.

Heyy i have the same problem! Can u let me kno if u ever found a solution? thanx

im having the same problem,people say reset it and put it into recovery mode (it tells you in the quick start guide) or that didnt work for me so im trying charging it up fully.  also mine makes a noise while trying to turn on, are you having this problem to?

Ijust bought a archos 5 250gb , conected via usb and drag some music from pc to archos . A few hours late the archos stopped, the pc don´t recognize the archos .
I pressed the on/off and vol together and formated the aarchos .
now had been disaster , the display just appeared the ARCOS Entertainement you way . the pc don´t regognizer the ARCHOS, NOTHING APPEARED .

I have found a solution for this issue, if you hold down the volume button and the power button for several seconds the Archos goes into a restore type mode. You then plug it into your computer and download the latest firmware update and cut and paste it onto the archos removable hard drive icon that appears in my computer. It will take a few minutes to update but then it will work perfectly.

Hey

I suffered the same problem as you, fortunately I fixed it after a lot of messing around.
First what you want to do is switch off the system completely. Once the power light is off, switch the system back on, once the LCD screen turns on, immediately press and hold down the YV/LCD screen for about 5 seconds, a white screen should appear.

You will have three options, click the second option, (i think it is repair) and connect the archos to the PC. This will allow you to transfer all your files to PC because you can access the harddrive.

Once you have taken all the files you want, turn the system off again. Then again, turn the system on, hold down the TV/LCD button for 5 seconds until the white screen appears. Choose the format option. This will take your archos back to factory settings. It took me a few goes to get it back to normal but once its done, you will be glad you put the effort in.

Now all there is to do is to take your files back across via cable and you should be done!

I hope that helped!