SOURCE: paper jam message, remove the paper from drum
Try cleaning the feed rollers with soap and water and a damp cloth and see if your situation improves. sounds like the machine is missfeeding but your description was a little vague.
If it does improve youll need new rollers.
Also try flipping the paper over to see if improves.
Lastly does the paper size displayed on the screen match what is actually loaded? if not... correct as nessesary
Good luck
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