I recently got a virus and installed norton to get rid of it, but now one of my files wont open and the background will not change from the solid color

A white blank screen? That sounds like the virus changed your display settings. Click Ctrl+Alt+Del to get to the task manager. Press and hold the Ctrl key plus the Alt Key then hit the Del key. When the task manager opens up Click File at the upper left corner of the window then select New Task RUN. When the create New Task Window opens type: explorer.exe and hit OK. See if it starts populating your desktop icons and shows the start menu and task bar. If so, the virus changed your settings.

To change your display background click Start/Control Panel and look for Display or Appearance and Personalization. When it opens select the Desktop tab and change the desktop background. Hopefully the white will go away.

You may have to get into Safe Mode to do the above if the virus disabled the Task Manager.

This can be resolved by installing and scanning the computer using Norton 360.

Click here to download Norton 360 version 3.0

After downloading Norton 360 double click on the installation file and follow on screen instruction to install the file.
Click on skip if it ask for product key.
After installing Norton 360 open Norton 360 and click on live Update to download latest virus definition on to your computer. This will helps norton to find and heal the up to date virus.

After running live update perform complete system scan using Norton.

Note:

• Uninstall existing Antivirus on your computer before installing Norton 360.
• Your system performance will be little low for about 7 to 10 days after installing Norton, after this period it will become Normal.
• This is trial version which will provide you 30 days validity but even 1 year subscription does the same task. You can install whatever antivirus if you wish to switch over.

Download and run Norton power eraser tool , it il safely remove the virus files from your computer
you can freely download Norton power eraser from the below link
www.norton.com/virushelp
or
www.symantec.com/virushelp
or
from brothersoft

1, get Real Anti Virus Protection. Norton or McAfee. 2 all is not lost. McAfee offer several solution in what they call Stinger. Norton will scan the computer before it tries to install and will remove your problem files as will McAfee. This is basically a bogus add someone clicked on that allowed it to install and until you get it gone it's going to keep popping those false adds up trying to get you back to the hack site that gave them to you to begin with. Download Stinger from McAfee for free and run it from a floppy or USB drive or Buy Norton and do the install. In fact, you could get the free trial and install that of either of these and they will clean your problem.

get something like norton anti virus insall it on the computer and run virus scan
and hope that norton can get rid of the virus
if not you will have to reinstall windows

Try putting in https://www.microsoft.com


Or www.filehippo.com where you can download a copy of the latest IE to re-install it is case you have a corupted file in the old installation

Finally were you using Zone Labs as a Firewall if so then you may still have their True Vector Monitor running in the background , you need to go into "Search" put in True Vector and delete any files it finds with that name)

Ps

You really wasted your money on Norton , it slows the machine down big style and is a pain

NOD32 Anti Virus is a much better product and a combination of a router with its built in Firewall and the standard Windows Firewall give you as much protection

If your computer is getting slower even through a recovery, you should try making sure that all the cooling fans are clean. Just take a can of compressed air and give it a blast into all the air vents in your laptop. Make sure you do this with the battery out and the power off, just in case a little condensation gets inside the laptop.
Norton should be able to prevent viruses, but browsing habbits mean a lot when it comes to viruses. Avoid downloading files through peer to peer software. Many websites will install spyware onto your computer, and many software downloads try to bundle programs that run in the background on your computer. MSN messenger, for example will by default try to install the MSN toolbar, and other small bits of software that can add up to really slow down the machine.
If you're using windows Vista, it's good to have at LEAST 1GB of RAM, and even then Vista can demand much more, causing you to fall into paging file usage, which really slows a computer down.
If you're using Windows XP, make sure that you are completely up to date, as many exploits have been discovered, and patched with automatic updates.

Hope this helps.

use the another software like MAC AFFE,AVG,KASPER SKY,QUICK HEAL etc

its a boot sector virus pls use effective antivirus if your present antivirus does not work the install new another antivirus

I wouldn't try to install Norton on a machine I suspected had a virus (or at all really). There is a Norton removal tool on the Symantec website that might be useful, but you still need to get rid of the Trojan. There are a lot of free online virus scanners that should do the job. If you can go online in safe mode that would be best, or you could disable everything on startup using MSConfig.